Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business refused rental and failed to provide a refund
Inconsistent information provided by different customer service locations
Business reply on Google
We sincerely apologize for the frustration and confusion you experienced. It’s clear we missed the mark on providing consistent information across our different channels. Please email us at [email protected] with case #145149 in the subject line. Be sure to include the rental agreement number, the name of the renter, the email provided for this rental, and explain the issue you are needing clarification on. ~Rory
Staff failed to provide reserved vehicle and refused refund assistance.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #95726” in the subject line. We are happy to help! Xavier
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #94874” in the subject line. We are happy to help! Xavier
The customer service staff was rude and rigid with protocols.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #92080” in the subject line. We are happy to help! Xavier
Avis removed rental vehicle from account preventing customer from working
Vehicle had smoke odor and staff provided poor customer service
Business reply on Google
Hello Brooke! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 78372 on all correspondence. We are happy to help! ~Susan
Staff member was rude and unhelpful regarding a vehicle exchange request.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #68589” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff members are arrogant and provide poor customer service.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #56757” in the subject line. We are happy to help! Xavier
staff refused to accept a valid temporary driver license
Business reply on Google
Hello Alec! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 33521 on all correspondence. We are happy to help! ~Susan
Staff refused rental due to equipment failure and displayed poor attitude.
customer deposit not returned and support line is unresponsive
Business reply on Google
Hwllo! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #844734” in the subject line. We are happy to help!~RG
Customer charged twice and received an unclean vehicle with poor service.
Staff added unauthorized charges and provided unprofessional customer service.
Business reply on Google
Hello A Vallecorsa! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 611958 on all correspondence. ~Susan
Rental reservation was cancelled without notice or availability.
Business reply on Google
Hi Jessica, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 575552 Hope to hear from you soon! -Aisha
Rude staff provided uninspected and dirty rental vehicle.
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 568087. Hope to hear from you soon! ~Monte
Reservation cancelled after inability to reach store by phone
Business reply on Google
Hello Samm! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 471543 on all correspondence. ~Susan
Staff member was rude and failed to complete the rental process.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 415412 in the email subject. Thank you! ~Ashley
Vehicle provided had bald tires causing a dangerous hydroplaning incident.
Business reply on Google
Hello Jewls! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 395467 on all correspondence. ~Susan
Reserved vehicle was given away and staff provided poor service.