Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer service representative displayed a poor attitude.
App allows bookings for unavailable rental vehicles
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to attach your complaint to the email and mention case#100245 as well . Did you rent with another car company or from another location? Thanks Blake
Reserved vehicle was unavailable at multiple locations
Business reply on Google
We apologize for the inconvenience you encountered regarding your rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #95809 in the subject line for further review. ~SD
Staff member displayed rude and unprofessional behavior toward customers.
Business reply on Google
We apologize for the attitude of the employee during the time of your rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #95463 in the subject line for further review. ~SD
The customer service representative was rude and unprofessional.
Business reply on Google
Hi Israel. We deeply regret that you had a negative experience with our front-line agents. We will escalate the details of your review to the relevant team for thorough investigation and resolution. For further assistance, please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #74853 in the subject line. -Vee
Rental location closed at scheduled pickup time
Business reply on Google
We understand your frustration at missing the pickup. When a reservation is scheduled right at our posted closing time, the system typically issues an alert or warning regarding the slim margin. To ensure a successful pickup, we strongly encourage all customers to arrive well in advance of the closing hour. We apologize for the inconvenience this caused.
Staff member was rude and unable to process reservation requests.
Business reply on Google
Hi. We hate to hear that you were treated rudely Cal. That is not what we like to hear and surely don't want our customers to have bad experiences with our front-line agents. I will be sure to get the details of your review to the appropriate team so this can be addressed. For further assistance, please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #66885 in the subject line. We hope to have the opportunity to assist with your future rental needs. -S.R.
Staff refused service and website allowed booking for closed hours.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #56790” in the subject line. We are happy to help! Xavier
Car unavailable despite payment and credit card rejection
Business reply on Google
Hello Shakayla! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #45817” in the subject line. We are happy to help!~RG
Representative was rude and failed to provide a reserved vehicle.
Business reply on Google
Hello Ahmed! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 24715 on all correspondence. We are happy to help! ~Susan
Incorrect billing charges and unprofessional staff conduct regarding rental payments.
Rental location failed to provide reserved vehicle due to inventory shortage
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#811541 as well. Thanks Blake
Staff refused to honor a car rental reservation for Uber driving.
Business reply on Google
Hello Christian! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #786521” in the subject line. We are happy to help!~RG
Unexpected additional fees significantly increased the total rental cost.
Business reply on Google
Hi, Jestin . We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. You can email us at [email protected] include your reservation #, additional details of what happened, and a screenshot of this review, and in the subject line reference case #713066 to review further. ~HP
Staff refused valid identification and denied the car rental service.
Business reply on Google
Hi Ramesh, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 698084 Hope to hear from you soon! -Aisha
Reserved vehicle was unavailable despite prior confirmation and staff was rude.
Business reply on Google
Hi Brandon, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 618098 Hope to hear from you soon! -Aisha
Employee exhibited aggressive, rude, and unprofessional behavior toward the customer.
Business reply on Google
Hi Jerry, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 615654 Hope to hear from you soon! -Aisha
Staff refused to provide service in Spanish to the customer
Staff refused to provide a reserved vehicle without a valid reason
Staff was rude and unauthorized charges were added to the bill.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 421017 in the email subject. Thank you! ~Ashley