Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
security deposit refund is delayed beyond the promised timeframe
Business reply on Google
Hello Dave! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #261883” in the subject line. We are happy to help! ~RG
Unauthorized overcharges and aggressive physical confrontation by store staff.
Staff forced unwanted insurance and charged card without authorization.
Business reply on Google
Hi Alton, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #178784 in the subject line so we can assist you directly. – Dee
Staff cancelled reservation without consent and refused to provide vehicle.
Staff member is rude and adds unexpected insurance charges at checkout.
unclean vehicle provided and incorrect fuel fee charged without refund
Business reply on Google
Hi. We're truly sorry your experience with us was disappointing. We want to understand what happened to make it right. Please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #81918 in the subject line. -S.R.
Staff attempted to provide a vehicle with broken window glass.
Staff used bait and switch tactics and unexplained fee increases.
Business reply on Google
Travis We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #893546~Autumn~
Staff member was rude and refused to provide rental information.
Incorrect charges and unauthorized insurance fees added to rental agreement.
Business reply on Google
jin We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #805571~Autumn~
The automated system was difficult and the staff was rude.
Staff member at this location is unhelpful and lacks product knowledge.
Business reply on Google
Hi Mohak lease send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #772163. ~SD
Vehicle had mechanical issues and incorrect fuel billing charges.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
Rental vehicles were dirty and had malfunctioning air conditioning.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to [email protected] please include SM #645042 in the subject line.
The rental car was dirty and mechanically unstable.
Business reply on Google
Hello Easwara! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 555520 on all correspondence. ~Susan
requested vehicle unavailable and staff provided rude customer service
Business reply on Google
Hello Lijash! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 551927 on all correspondence. ~Susan
Vehicle had smoke odor, flat tire, and dirty windshield.
Business reply on Google
Heather, we are sorry for any troubles you were caused during your recent rental and for your poor experience. That is certainly not the experience we want customers to have when renting with us. I will be sure to get the details of your review to the appropriate team, so this can be addressed. We hope to have the opportunity to assist with your future rental needs. ~Tresa
Long wait times and poor vehicle mechanical condition
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #492231 Hope to hear from you soon! XC
Customer service representative provided incorrect information regarding location hours…
Business reply on Google
Hello Stephanie! Please email the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM#389920. ~RG
Customer charged for full extra day due to late return
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 367320. Hope to hear from you soon! ~MJ