Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Rude staff, billing errors, and malfunctioning vehicle features.
Staff member was hostile and refused to honor the rental booking
Staff member was rude and refused to honor the car reservation.
Business reply on Google
Hello Keerti I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#231853 to the email as well. Thanks Blake
Staff was confrontational and provided an unserviced, dirty rental vehicle.
Business reply on Google
We are shocked to hear about the condition of your rental and the treatment you received from our staff. This is not the level of service we strive for, regardless of the booking platform used. Please email us at [email protected] with case #97632 in the subject line so we can look into the many issues you experienced. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Customer was incorrectly charged a gas fee despite returning full tank.
reservation canceled last minute due to lack of vehicle availability
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #64267 as well. Thanks Blake
Staff member provided poor service and refused to honor booking details.
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #21610 as well. Thanks Blake
Staff lied about vehicle availability and demanded unnecessary personal insurance…
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #15597” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Excessive cancellation fee charged for a car rental reservation.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to [email protected]. Please include SM #659484 in the subject line.
Avis failed to honor loyalty points and provided poor customer service.
Business reply on Google
Hello Julia! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 530516 on all correspondence. ~Susan
Reservation allowed at closed location with no support assistance provided
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 399331. Hope to hear from you soon! ~MJ
Company refused debit card payment and withheld insurance refund
Business reply on Google
Hi Steve. I really hate to hear this. I am sure we can figure this out though. Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference #235179 in the email subject. Thank you! ~Ashley
Multiple rental vehicles provided with mechanical and electrical defects
Staff failed to provide the reserved rental vehicle at the location.
Staff processed a full charge instead of a standard authorization hold.
Customer charged higher rates for inadequate vehicle options.
unauthorized charges applied to debit card after vehicle return
Vehicle maintenance issues and billing disputes at rental location
Reserved vehicle was unavailable upon arrival at the rental location.
Reservation for van was unavailable and credit check failed at pickup.