Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unprofessional staff failed to honor vehicle reservation.
Incorrect late fees charged after significant vehicle pickup delays
Business reply on Google
Hello, we sincerely apologize for the unprofessional staff members and the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #264491 in the subject line so we can track this. *Izzy
Reserved vehicles were given away to walk-in customers.
Business reply on Google
Hi Aaron, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding your reserved vehicle being assigned to another customer despite receiving a vehicle assignment notification and the repeated delays you experienced as an Avis Preferred member. We’d like the opportunity to review your request thoroughly. Please email us at [email protected] with your rental or reservation details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, your relationship to the renter (if applicable), and include case #266234 in the subject line. – Dee
unexpected fees and lack of receipt or customer service support
Business reply on Google
Hello Kiah I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#259803 to the email as well. Thanks Blake
Staff added unauthorized charges and misrepresented toll fees during rental process
Business reply on Google
Jessica, we sincerely apologize for the significant inconvenience and frustration you experienced during your recent rental. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #252430 in the subject line. -Vee
customer cannot reach local staff to obtain a rental receipt
Business reply on Google
Hello Ashley! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #238335” in the subject line. We are happy to help! ~RG
No staff present at the rental desk during scheduled operating hours
Business reply on Google
Hi Dhruv. We sincerely apologize for the experience you had at our Austin Airport location. We understand how challenging it is to travel with flight delays. Due to staffing and scheduling constraints, our locations cannot guarantee service beyond posted closing hours; however, management will try their best to accommodate late arrivals if they have the resources to do so. Your feedback is very important to us and has been shared with our management team for further review. -Will
multiple rental locations provided vehicles that were dirty and smelled
Business reply on Google
Hi Laura, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Austin location. We understand how frustrating it must have been to visit multiple locations and encounter cleanliness concerns with the vehicles, as well as the response you received when seeking assistance. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #195291 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Customer was incorrectly charged for an extra day of rental.
Business reply on Google
Hello Alexander! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 191738 on all correspondence. We are happy to help! ~Susan
Unjustified cleaning fee charged after long wait times
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #184547” in the subject line. We are happy to help! Xavier
Customer was incorrectly charged for fuel and cannot obtain a refund.
Rental vehicle provided with a dangerous, pre-existing tire defect.
Reserved vehicle was unavailable causing significant travel delays.
Business reply on Google
We are truly sorry to hear about the frustrating experience you had with an unstaffed counter and a vehicle substitution that didn't fit your travel needs. Please email us at [email protected] with case #133797 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Customer charged for two rentals due to poor vehicle availability and service
Business reply on Google
Hello Anish! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 108866 on all correspondence. We are happy to help! ~Susan
Unjustified cleaning fee charged for normal vehicle use
Business reply on Google
We understand your frustration regarding the cleaning fee charged. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #104441 in the subject line for further review. ~SD
Reserved vehicle was unavailable upon arrival at the airport
Business reply on Google
We are incredibly sorry for the stress and frustration this has caused you and your family upon your arrival in Austin. Unfortunately, customer service does not manage vehicle inventory. Please email us at [email protected] with case #100915 in the subject line so we can look into your transaction for the smaller vehicle. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Long wait times, vehicle unavailability, and unauthorized fuel service charges.
Vehicle was unavailable, dirty, malfunctioning, and billing hold remains unresolved.
Business reply on Google
Hello Mark! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 734585 on all correspondence. ~Susan
Rental vehicles provided were in poor mechanical and unsafe condition
Business reply on Google
Hi Paula. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. Your feedback is valuable, and we will ensure it is reviewed by the appropriate department. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #62182 in the subject line. -S.R.
Staff left before customer arrived despite flight information being provided.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #43599” in the subject line. We are happy to help! Xavier