Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental car's air conditioning system was non-functional during travel.
Business reply on Google
Hi Isha, We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by receiving a vehicle without working air conditioning during your trip, and we apologize for the inconvenience. We would like to review this further. For assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, email address, phone number, relationship to renter (if applicable), details of your review, and the case #252807 in the subject line. – Dee
Reserved vehicle was unavailable at the time of pickup
Business reply on Google
Hello John! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #94956 in the subject line. ~RG
unexpected additional fees and inconsistent late return charges
Business reply on Google
Hi Alison, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #87207 in the subject line. -S.R.
Rental denied due to credit check performed at pickup
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #59829” in the subject line. We are happy to help! Xavier
Rental was not closed out resulting in incorrect additional charges
Business reply on Google
Carleton We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #851095~Autumn~
unauthorized credit card charges occurred months after the rental period
Business reply on Google
Hi Leslie Please send your reservation, rental agreement number, and the name on the rental to [email protected]. In the subject line reference social media case #698949. ~SD
Unauthorized extra charges were added to the customer's credit card.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #565289 Hope to hear from you soon! Xavier
The company repeatedly applied unauthorized extra charges to the rental bill.
Business reply on Google
Thank you for taking the time to reach out to us with your experience. I understand how frustrating it can be to incur unexpected charges. If possible, can you please email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #540340 to review further. ~Tresa
Avis continued charging the customer's debit card months after rental completion.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 369278. Hope to hear from you soon! ~MJ
Excessive charges applied for one additional day of car rental.
Limited vehicle selection requires advance booking.