Avis Car Rental

Unauthorized cleaning fees charged without documentation or prior notification

Staff refused to exchange rental vehicle despite availability.

Customer received invoices for a rental they never made

Representative attempted to double the rental rate for an extension.

customer unable to reach live staff via phone

Staff member attempted to overcharge and falsely denied insurance billing capabilities.

The company overcharged the customer beyond the initial quoted price.

The new staff member provides poor customer service.

The staff member was rude and unprofessional.