Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved SUV was unavailable and staff provided poor customer service.
Business reply on Google
Hello Lauren! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 271055 on all correspondence. We are happy to help! ~Susan
Reservation cancelled and vehicle given away due to late arrival
Confirmed rental car reservation was unavailable upon arrival
Business reply on Google
Hello Maruf! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #65833” in the subject line. We are happy to help!~RG
excessive wait times and lack of reserved vehicle availability
Location opened late with no cars and poor customer service.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36360” in the subject line. We are happy to help! Xavier
Customer was incorrectly charged for gas due to a system error.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #9875018” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff refused to provide assistance after rental was marked as late
Business reply on Google
Hello I am sorry that we did not have a car for your reservation. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#858685 as well. Did you rent with another car company or from another location? Thanks Blake
Company added unauthorized charges and failed to process promised refunds.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 811471. We look forward to resolving your issue. Carter
Rental vehicle unavailable despite confirmed prepaid reservation
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 739388. Hope to hear from you soon! ~Monte
Inaccessible parking due to blocked rental return lanes.
unresolved billing hold on customer account
Business reply on Google
Hi Leesa We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case #505007. Hope to hear from you soon! ~SD
Staff provided poor service and charged more than the quoted price.
Business reply on Google
Hi, Mea! We hate to hear that you were treated rudely. That is not what we like to hear and surely don't want our customers to have bad experiences with our front line agents. I will be sure to get the details of your review to the appropriate team so this can be addressed. I have also provided you with the authorization/hold policy when you rent vehicles with us. Authorization Amount / Credit Card Hold Pay at Counter Rate: The authorization hold will be the estimated rental charges plus $200.00. Prepaid (Pay Now) Rate: The amount of the credit card authorization will be $250.00 (in addition to the prepaid amount). While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account. Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to 2 weeks to be released by your bank. Feel free to call us at 1-800-352-7900, if we can be of any further assistance. ~Tresa
Customer overcharged and experienced discriminatory behavior from staff.
Business reply on Google
Hello We are sorry to hear that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental as well as your email address, and we would be happy to look into this situation for you. Please reference social media case #409637 Thanks Blake
reservation cancelled four hours before scheduled pickup time
Business reply on Google
Hello Tobe, we apologize for not being able to locate a vehicle for you at your arrival time. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are supposed to be it causes us to be short on vehicles. I completely understand how frustrating and inconvenient this situation has been for you. I assure you it is not our intent to cause situations like this. Be assured that your report has been properly documented and the necessary steps have been taken to aid in the prevention of any future occurrence. ~Susan
Rental car reservation cancelled due to lack of vehicle availability
Business reply on Google
Hello Daler, we sincerely apologize that no vehicles were available to fulfill your reservation. Please email us at [email protected] with your reservation number, and we will get this reported. Also, please refer to your SM post # 371290 on all correspondence. ~Susan
Incorrect late fees charged due to conflicting return hours and policies.
Business reply on Google
Hello Aleashia! Please have your boyfriend email us his rental/reservation number, name listed along with the details to [email protected]
The rental vehicle was dirty and contained a full ashtray.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 260414 in the email subject. Thank you! ~Ashley
Parking availability is limited during busy periods.
Location lacks advertised vehicle availability and staff provides no alternative…
Reserved vehicle was unavailable upon arrival at the rental location.