Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect vehicle class provided and erroneous fuel charges applied.
Business reply on Google
Hi Jeremy, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Charlotte location. We understand how frustrating it must have been to not receive the vehicle class you reserved, encounter unexpected charges, and have concerns regarding fuel billing. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #245266 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Rental location had no cars and attempted to upsell reservation
The rental company failed to provide a reserved vehicle.
Business reply on Google
We apologize that we did not have a vehicle available. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #118101 in the subject line for further review. ~SD
unexpected extra charges and price discrepancies at rental counter
Rental reservation canceled without vehicle availability and delayed refund of payment.
Business reply on Google
Hello Kay, we are incredibly sorry to hear about your negative experience. Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #105029 in the subject line so we can track this. *Izzy
Customer denied promised refund for early rental return due to misrepresentation
Staff provided poor service and failed to provide reserved vehicle type.
Staff members were rude and unhelpful during the rental process.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #86505” in the subject line. We are happy to help! Xavier
The rental company failed to provide a reserved vehicle.
Business reply on Google
We apologize for the location not having your vehicle available. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #82978 in the subject line for further review. ~SD
Staff error caused incorrect rental classification and unexpected charges.
Customer experienced unprofessional conduct and poor training from local staff.
Business reply on Google
Hello I am sorry that our agents in Charlotte acted this way towards you. Please accept our apologies and we hope you will give us another chance. Sincerely, Blake
Customer charged for rental despite staff promise of no charge.
reservation was unavailable and staff were rude to the customer
Business reply on Google
Hello Aristocrat! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #64168” in the subject line. We are happy to help!~RG
Staff denied finding lost wallet and blocked customer from renting vehicle.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #51201” in the subject line. We are happy to help! Xavier
Vehicle provided was dirty and poorly maintained with long wait times.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #47939” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
rental car was not cleaned and contained customer's medical equipment
Staff member repeatedly obstructed the rental process with conflicting requirements.
Business reply on Google
Hi Holly Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #14894. ~SD
Staff refused to honor reservation rate and attempted price gouging
Business reply on Google
Hello Sameer! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #882979” in the subject line. We are happy to help!~RG
Staff refused reservation and acted with hostility toward the customer
Business reply on Google
Hi RaSheMa Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #858993. ~SD
Location was closed despite confirmed booking and posted operating hours
Business reply on Google
Hello Kashta! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 749280 on all correspondence. ~Susan