Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
No staff available at rental counter to assist with vehicle pickup
Customer charged an unexpected and unjustified cleaning fee after rental.
Business reply on Google
Hello Chris! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 232766 on all correspondence. We are happy to help! ~Susan
Unexpected charges added without customer consent or clear explanation
Business reply on Google
That is what we love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Nat
Rental vehicle provided was dirty and had insufficient battery charge.
Company failed to honor promised fuel credit for vehicle substitution
Business reply on Google
Hi Brenda, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at the rental location. We understand how frustrating it must have been to not receive the vehicle you reserved, be provided with an unsuitable alternative, and then encounter issues with charges that did not align with what was communicated. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #188002 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
The rental vehicle was provided in a dirty condition.
Business reply on Google
Hi Rose. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #182352 in the subject line. -Will
Reserved vehicle unavailable and poor staff service provided
final bill was significantly higher than the agreed counter price
Staff was rude and failed to provide a reserved vehicle.
Customer was incorrectly charged for fuel despite returning a full tank.
Business reply on Google
First off, we want to sincerely apologize for your experience at the counter. We're glad we were eventually able to provide a car for you, but it shouldn't have taken an hour of stress to get there. We also regret that you were charged for fuel after providing a receipt at drop off. Please email us at [email protected] with case #103546 in the subject line so we can review the handling of these issues. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Customer charged an unfair cleaning fee for a pre-existing dirty vehicle.
Business reply on Google
Hello I am sorry that you were charged for a cleaning fee. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#99294 to the email as well. Thanks Blake
Rental car reservation cancelled due to incorrect wait time assessment
Vehicle contained cigarette odor and a dangerous weapon in door pocket.
Business reply on Google
Hello I apologize that you were given a vehicle that was not cleaned properly and had a sharp object inside, along with a strong smoke smell. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#98192 to the email as well. Thanks Blake
Prepaid vehicles unavailable, overcharged, and provided with a filthy, unsafe vehicle.
staff provided rude and unprofessional customer service during rental process
Vehicle malfunction caused safety risk and incorrect billing for rental period
Unprofessional staff and confusing car return instructions at the rental counter.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #51363” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Long wait time due to understaffed rental counter
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #44162” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental vehicle provided was in a filthy condition.
Business reply on Google
Hi, Georgie. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #884752” in the subject line. We are happy to help! ~HP
Long wait times, rude staff, and damaged, filthy rental vehicle provided.
Business reply on Google
antonio We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #836969~Autumn~