Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was not available at the scheduled pickup time.
Business reply on Google
Hi Melanie, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Chicago location. We understand how frustrating it must have been to wait significantly longer than your reserved time and to encounter service that did not meet expectations. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #180718 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
customer service staff fails to answer incoming phone calls
Unsafe vehicle condition and unfair late return fee charges
Business reply on Google
Hello Decoy! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #51933” in the subject line. We are happy to help!~RG
unprofessional staff provided poor service and failed to assist with keys
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #50321” in the subject line. We are happy to help! Xavier
The business added unauthorized charges to the customer's final bill.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #47644” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Rental denied at pickup due to uncommunicated debit card policy
Business reply on Google
Hello Ahmad, we're sorry you could not rent with us. If you plan to use a debit card, you need to be at least 25 years old. You should also check the location’s rules first by visiting https://www.avis.com/en/locations/find-a-location because some locations don’t accept debit cards at the time of car pickup. When you come to pick up your car, you’ll be asked to present a debit card or credit card. At this point, Budget will place a hold on some of the funds in your account. The typical hold is equivalent to the total estimated cost of the rental, but it may be higher or lower. For example, the minimum debit hold is $250, and that hold amount usually applies to insurance replacement rentals or prepaid rentals. Lastly you must pass a credit check, if you fail to do so we will not be able to approve your rental. Thank you. ~SE
Faulty rental vehicle required towing and resulted in denied refund request.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #24656 as well. Thanks Blake
Customer received wrong vehicle and experienced rude service from the owner.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #1853” in the subject line. We are happy to help! Xavier
The rental vehicle provided was faulty and unsafe to operate.
Business reply on Google
cece We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case#879878 ~Autumn~
Rental cars had mechanical failures causing a dangerous accident.
Business reply on Google
Hello! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM post # 878853 on all correspondence. We are happy to help! ~Susan
Rental car had severe mechanical issues and staff refused a replacement.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #521620 Hope to hear from you soon! XC
Rental car unavailable despite prepayment and reservation
Business reply on Google
We are sorry that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference this social media case 502646 Can't wait to hear from you! -BNB
Company failed to provide reserved vehicle and refused to issue refund
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #502645 Hope to hear from you soon! XC
Rental car provided with broken air conditioning and poor customer support.
Business reply on Google
Hello Matthew! Please email us your rental agreement number, name listed along with the details to [email protected] Please include SM#298319 as well. ~RG
Staff failed to activate toll service and provided inaccurate account information
Business reply on Google
Hello Matice! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this reported. Also, please refer to your SM post # 266752 on all correspondence. ~Susan
Rented vehicle had dangerous mechanical failures and poor customer service support.
Business reply on Google
Tylen! We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #252721. ~Tresa
unauthorized sixteen hundred dollar charge after vehicle return
Customer was detained by police due to incorrect vehicle registration plates.
Customer was denied a rental extension and left stranded without transport.
Customer service representative was rude and dismissive over the phone.