Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer service representative hung up during an inquiry about payment methods.
The rental vehicle was provided in a filthy condition.
The rental vehicles provided were dirty and scratched.
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 763128. Hope to hear from you soon! ~Monte
Staff provided rude service and prioritized other customers over the reviewer.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 743948 Hope to hear from you soon! Xavier
The rental car was provided in an unclean condition.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 408931 in the email subject. Thank you! ~Ashley
Unsafe vehicles provided and unprofessional staff behavior caused significant travel…