Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
reservation cancelled without notification and poor customer service responsiveness
Business reply on Google
e sincerely apologize for the frustration and inconvenience caused by the cancellation of your reservation and the lack of communication. We would like to look into this. Please email us at [email protected] with case #128352 in the subject line. Be sure to include the Avis reservation confirmation number, the name of the renter, and the email provided for this rental. ~Rory
Rental car reservation cancelled due to lack of vehicle availability.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #87975” in the subject line. We are happy to help! Xavier
Incorrect billing charges and poor vehicle cleanliness at rental location
Business reply on Google
We apologize for the condition of the vehicle received and the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #6869455 in the subject line for further review. ~SD
Attempted overcharging for vehicle upgrade and excessive wait time for resolution
Business reply on Google
We apologize for the inconvenience you encountered when checking out your vehicle. )Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #80090 in the subject line for further review. ~SD
Reservation errors, unauthorized rebooking, and unclean vehicles provided.
Staff lost personal property and overcharged the rental rate.
Business reply on Google
Hello Kristina! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #53619” in the subject line. We are happy to help!~RG
Employee allegedly stole cash left in the rental vehicle
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #47063” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Manager refused to honor a confirmed car rental reservation
reservation cancelled last minute with unprofessional staff response
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us at [email protected] and please provide me with the reservation/rental agreement number, so we can look into this. Please reference in your subject line case 797068. We look forward to resolving your issue. Carter
Customer was forced to pay for unwanted insurance to avoid higher rates.
Business reply on Google
Case #739184 Xiaoyi Sheng Xiaoyi Sheng Xiaoyi Sheng 2d I waited in line for over 2 hours for a minivan I reserved way ahead of time. The line wasn't too long but it took a very long time to get a car for each customer. It was an extremely painful process. Overview Associated Messages2 Notes Activity B B Budget Car Rental 7135 Gilespie Street,Suite B,Las Vegas,NV Budget Car Rental • Reply (2d)2d We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 739942 Hope to hear from you soon! Xavier
Rental location failed to provide reserved vehicle despite prior confirmation.
Business reply on Google
Hi Souheil Please send your reservation, rental agreement number, and the name on the rental to [email protected]. In the subject line reference social media case #684967. ~SD
The rental vehicles provided were poorly maintained and unreliable.
Business reply on Google
Hello Kristin! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 624936 on all correspondence. ~Susan
Vehicle had mechanical issues and poor maintenance history.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
The rental location closed early without notifying customers waiting in line.
Business reply on Google
We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 534230 Hope to hear from you soon! -Aisha
The location added unauthorized charges and provided inaccurate price quotes.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 364568. Hope to hear from you soon! ~MJ
Customer was double charged after being misled about a location transfer.
Business reply on Google
Hello Fathi! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 344555 on all correspondence. ~Susan
unauthorized insurance charges and slow processing at rental pickup location
Business reply on Google
Hello! We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #263411. ~Tresa
Reservation cancelled and price increased significantly at alternative location
Business reply on Google
Hello Brian! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this reported. Also, please refer to your SM post # 256709 on all correspondence. ~Susan
Customer denied reserved vehicle and experienced discriminatory service at two locations.
Reserved vehicle unavailable and staff refused to provide alternative without extra charge