Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to return a vacuum left in a rental car.
Vehicle provided with expired registration tags and poor cleanliness
Business reply on Google
Hello Deepak, we sincerely apologize for the condition of the vehicle received and the frustration it caused. We’d like to investigate this further for you. Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #114624 in the subject line so we can track this. *Izzy
unauthorized billing charges and unsafe vehicle maintenance issues
customer overcharged and unable to resolve billing dispute with support
Business reply on Google
Hello Suzy! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 40073 on all correspondence. We are happy to help! ~Susan
Business refused to honor one-way rental booking without prior notice.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #39065” in the subject line. We are happy to help! Xavier
customer charged unauthorized cleaning fees for a vehicle
Business reply on Google
Hello Peguero! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 27802 on all correspondence. We are happy to help! ~Susan
Staff member ignored the customer during their interaction.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #884939” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Reserved vehicle was unavailable at the time of pickup.
Business reply on Google
Hi, Bout. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #877729” in the subject line. We are happy to help! ~HP
Staff are rude and provide dirty vehicles with mechanical issues.
Business reply on Google
Tommy We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #838462 ~Autumn~
The rental location lacked the reserved vehicle and demanded upgrade fees.
Rental reservation was cancelled and given to another customer
Business reply on Google
Hello, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 698122 Hope to hear from you soon! -Aisha
The rented electric vehicle failed to charge and staff was unhelpful.
Business reply on Google
Hi Nuur, we are sorry for any trouble you were caused during your recent rental and for your poor experience. We'd be happy to address your concerns with you directly. Please feel free to reach out to us at [email protected], include your reservation #, additional details of what happened a screenshot of this review, and in the subject line reference case #689641 to review further. ~DB
The rental location had no vehicles available despite a confirmed reservation.
Incorrect operating hours and unfair fuel charges applied to rental.
Business reply on Google
Thank you for taking the time to reach out to us with your experience. I understand how frustrating it can be to incur unexpected charges. If possible, can you please email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #538145 to review further. ~Tresa
Staff falsified fuel levels and misled customer regarding rental return times.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 529875 Hope to hear from you soon! ~Monte
Roadside assistance failed to provide help for a broken down vehicle.
Business reply on Google
Hello J! We apologize for any issues that you encountered. Please email us the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM case #516617 in the subject line.~RG
Rental price exceeded quote and vehicle trunk malfunctioned without support.
Business reply on Google
Hello Alicia! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 426633 on all correspondence. ~Susan
Roadside assistance failed to provide support for a flat tire.
No staff present at the rental counter on multiple occasions.
Unexpected additional fees and incorrect rental duration charges applied
Business reply on Google
Melissa Griffiths, we sincerely apologize for the negative experience you had while renting with us. Please contact our customer service at 1.800.352.7900 to discuss this situation further.