Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer experienced poor service and rude staff interactions.
Business reply on Google
Sanjana, We sincerely apologize for the rude treatment you received from our front-line agent. Such behavior is unacceptable and does not reflect our standards. To further assist you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #244305 in the subject line. -Bridget
Rental location closed and reservation not honored at original price
Business reply on Google
Hi J. Please accept our sincere apologies for the unavailability of your reserved vehicle. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions or vehicle damage can sometimes impact our available inventory. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #174378 in the subject line. -S.R.
Rental denied due to lack of a credit card
Customer was incorrectly charged for fuel despite returning the vehicle full.
Incorrect fuel charges and poor vehicle condition and service
Reserved vehicle unavailable and maintenance warning on replacement car
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #41035” in the subject line. We are happy to help! Xavier
Location closed early and customer service failed to resolve reservation issues
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #22801” in the subject line. We are happy to help! Xavier
The rental location was closed during scheduled operating hours.
The rental location was unstaffed and closed during business hours.
customer charged for cancelled reservation and experienced poor vehicle cleanliness
Business reply on Google
Hello I am sorry that you are not happy with your rental experience from our Dublin OH location. Please email us at [email protected] with your last rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#735511 as well. Thanks Blake
Rental vehicles were poorly maintained and in unsanitary condition.
Business reply on Google
Hello Justin! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 651483 on all correspondence. ~Susan
Vehicle was dirty, damaged, and had multiple mechanical issues.
Business reply on Google
Hi Zachary Please send your reservation, rental agreement number, and the name on the rental to [email protected]. Please reference social media case #608468. ~SD
Vehicle was downgraded, dirty, and had mechanical maintenance issues.
Business reply on Google
Hi Tushar! Hi! We're so sorry for any issues that you had. Please reach out to us at [email protected] with the details and your rental agreement/reservation number, so we can help. Please include reference number 74325. Have a lovely day! ~MJ
The rental vehicle was dirty and smelled of smoke and pets.
Business reply on Google
Hello Jason! We apologize for any issues that you encountered. Please email the following to [email protected] reservation/rental agreement number, name listed along with the details. In the subject line please include #419535. ~RG
Rental agency falsely reported no-show and charged an unauthorized cancellation fee
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 377299 in the email subject. Thank you! ~Ashley
Rental reservation was cancelled without notification after a late arrival
Business reply on Google
Hello Niki! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 301374 on all correspondence. ~Susan
Inaccurate website hours caused rental pickup and return issues.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 252529. Hope to hear from you soon! ~MJ
unauthorized cleaning fee charged and poor customer service provided
Business reply on Google
Hello Karthik, I'm sorry you been charged for cleaning and an extra hour when the agents didn't provide the best service. Can you email us at [email protected] with the reservation number and case number 228025? ~Jasmine
Staff member added erroneous charges and lied about vehicle return conditions.
Business reply on Google
Hello Tara! We're so sorry for to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this reported. Also, please refer to your SM post # 144990 on all correspondence. ~Susan
Staff provided wrong vehicle class, poor maintenance, and unprofessional conduct.
Business reply on Google
I can certainly understand your concern, Shiva. I am so sorry that you had all those issues. Please reach out to us at [email protected] with your rental agreement or reservation # and include #128369 so that we can assist. ~Shay