Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle provided had damaged fender and two spare tires.
Business reply on Google
Hi Lolita. We are glad to hear Kiondre gave great customer service and took good care of you. We're sorry to hear that you were not happy with your rental experience with us recently. We apologize that the vehicle was in poor condition and you felt unsafe. Anytime you are in a rental and there are any concerning issues you can always reach out to our roadside team at 1-800-354-2847. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #275402 in the subject line. -Bridget
Reserved vehicle unavailable and staff provided false information regarding return policy.
Long wait times caused the customer to miss a prepaid event.
Business reply on Google
Hi Colin, we sincerely apologize for the long wait you experienced at our location. We strive to provide fast, efficient service, and it’s clear we fell short during your visit. We truly value your time and regret any inconvenience this caused. -S.R.
Excessive convenience fees charged for toll road usage.
Customer denied rental due to undisclosed credit card hold requirements
Business reply on Google
Hello Mikki! We apologize for any issues that your daughter encountered with her recent rental. Please have her email us at [email protected] with the details of her experience. Also, please include the reservation number, the renter’s name, and her phone number, so we can get this looked in to. Please refer to your SM case # 253756 on all correspondence. We are happy to help! ~Susan
Customer denied prepaid rental car and left stranded with children
Business reply on Google
Hello Angelica! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 248781 on all correspondence. We are happy to help! ~Susan
Customer was overcharged for a vehicle downgrade by staff.
Business reply on Google
Hello Kathryn! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 247337 on all correspondence. We are happy to help! ~Susan
unjustified fuel charge added to final rental invoice
Customer was wrongly charged for fuel despite providing proof of purchase.
Excessive wait times and failure to provide reserved vehicle
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#216541 to the email as well. Thanks Blake
Staff failed to provide the requested vehicle and delayed the refund process.
Business reply on Google
Hello Tommy! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #194182” in the subject line. We are happy to help!~RG
Long wait times and lack of reserved vehicles at checkout.
Business reply on Google
Hello. I am so sorry for the frustration this caused you. Having a reservation should mean a seamless pickup, and we clearly missed the mark with our staffing and vehicle availability. Please share your booking details or rental agreement number with us here so we can pull up your account and make this right. — Will
Incorrect late return charges applied to the customer account
Excessive wait times for shuttle and desk service at airport location.
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -S.R.
Excessive wait times for desk service and shuttle transportation.
Business reply on Google
We are deeply sorry to hear about the exhausting and incredibly frustrating experience you and your husband had at our location. Please email us at [email protected] with case #185848 in the subject line so we can look into your wait time. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Excessive wait times and failure to provide reserved vehicle
Long wait time at rental counter due to poor line management
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #162115” in the subject line. We are happy to help! Xavier
Inconsistent billing information and failure to return promised deposit amount.
Business reply on Google
Hello Wendy! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 157797 on all correspondence. We are happy to help! ~Susan
Vehicle was dirty and staff provided poor customer service
Business reply on Google
Hi R C. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #106707 in the subject line. -S.R.
Customer received a smaller vehicle than the one reserved.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #82434” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte