Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business is overcharging customers and applying excessive cleaning fees.
The business charged an unjustified cleaning fee to the customer.
Unjustified cleaning fee charged without opportunity to resolve the issue.
Business reply on Google
Hello Tara! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 233271 on all correspondence. We are happy to help! ~Susan
Customer charged for a larger vehicle than the one provided.
Business reply on Google
Hi Sasank, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #172518 in the subject line so we can assist you directly. – Dee
rental location failed to provide reserved vehicle despite conflicting support information
Business reply on Google
Hi Monte. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #170269 in the subject line. -Will
Poor customer service experience with a specific staff member.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #91696 as well. Thanks Blake
unexpected charges applied for late return due to unclear rental terms
Business reply on Google
Hello Alycia! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 86156 on all correspondence. We are happy to help! ~Susan
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Sue We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #856838 ~Autumn~
Staff failed to return from lunch break during business hours.
Location lacked reserved vehicle and staff was unprofessional and rude
Business reply on Google
Hi. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #776334” in the subject line. We are happy to help! ~HP
Staff member was unhelpful and rude regarding vehicle information.
Business reply on Google
Hi Brian Please send your reservation, rental agreement number, the name on the rental, and your relationship with the renter to [email protected]. In the subject line reference social media case #759201. ~SD
Rental vehicle was unavailable despite prior confirmation and poor staff communication.
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 625938. Hope to hear from you soon! ~Monte
Unprofessional staff, vehicle unavailability, deceptive practices, and unsafe car…
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
Staff refused debit card payment despite online booking process
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #606714 Hope to hear from you soon! Xavier
Staff provided poor customer service and failed to explain rental procedures.
Business reply on Google
Hello! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 361828 on all correspondence. ~Susan
Unauthorized toll charges and failure to provide reserved rental vehicles.
Reserved vehicle was unavailable and no suitable alternative was provided.
Staff provided incorrect pickup times and hung up on the customer.
Customer was charged for unauthorized and misrepresented optional insurance coverages.
Business reply on Google
We sincerely apologize for the trouble you experienced, Brooke. Please call us at 1.800.352.7900 to discuss this further so we can look into it and assist you.
Rental location failed to provide the reserved vehicle type twice.
Business reply on Google
dany jose, we sincerely apologize for the negative experience you had while renting with us. Please contact our customer service at 1.800.352.7900 if you require any additional assistance.