Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged an excessive cleaning fee for a pre-existing dirty vehicle.
Business reply on Google
Hello Brandi! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 276713 on all correspondence. We are happy to help! ~Susan
The rental vehicle was provided with unsanitary, stained seats.
Business reply on Google
We are very sorry to hear about the condition of the vehicle you received and understand how concerning and disappointing this experience must have been. The cleanliness and condition of our vehicles are important, and the situation you described does not reflect the standards we aim to maintain. Please email us at [email protected] with case #264002 in the subject line. Be sure to include the rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Long wait times and poor service resulted in vehicle loss.
Business reply on Google
Hi Doug. That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!--Bridget
Customer waited two hours only to find no vehicles available.
Business reply on Google
We apologize for the excessive wait you encountered when checking out your rental and being told that there were no vehicles available. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #214853 in the subject line for further review. ~SD
Customer charged for unauthorized fees despite verbal confirmation at rental desk.
Business reply on Google
Hi Thomas, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #213544 in the subject line. -S.R.
Customer charged an unjustified cleaning fee without supporting evidence.
Business reply on Google
Rahul, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We can definitely take a look at your rental and review the cleaning charges. You would be responsible to return the vehicle clean per the rental agreement but we should also have documentation on our end. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #212419 in the subject line. -Bridget
Avis location consistently has no cars available for late arrivals
Business reply on Google
Hi Tony. Please accept our sincere apologies for the unavailability of your reserved vehicle. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions or vehicle damage can sometimes impact our available inventory. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #144470 in the subject line. -Nat
Long wait times and app failure prevented vehicle pickup
Business reply on Google
We apologize fr the excessive wait as a Preferred member. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #127337 in the subject line for further review. ~SD
Excessive overcharges and long wait times for a damaged vehicle.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #114819” in the subject line. We are happy to help! Xavier
Excessive wait times and unprofessional service during car rental pickup
Business reply on Google
We are incredibly sorry that we failed to provide the Preferred experience you’ve come to expect. Please email us at [email protected] with case #105565 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Long wait times due to understaffing and system issues
Excessive wait times due to oversold inventory and inefficient processing.
Insufficient staff, unclean vehicles, and failure to provide promised car upgrades.
Business reply on Google
Hello Andre! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 103576 on all correspondence. We are happy to help! ~Susan
Excessive wait times, poor communication, and lack of facility security.
excessive wait times due to understaffing at the rental counter
long wait time due to lack of gas vehicle availability
Business reply on Google
Hello Jorge! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 88043 on all correspondence. We are happy to help! ~Susan
Reserved vehicle unavailable and replacement car was dirty and smelled bad
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #87814” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Staff member was unprofessional, rude, and caused excessive wait times.
Long wait times and damaged vehicle provided at rental counter.
Business reply on Google
John, we are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. We'll forward your review details to the appropriate team for immediate attention. For further assistance, please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #71513 in the subject line. -Vee
Multiple unroadworthy vehicles provided and abusive staff behavior at exit.