Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer unable to exchange defective rental car despite multiple service attempts.
Staff members exhibit unprofessional and disrespectful behavior toward customers.
Reserved car unavailable and location closed without proper customer notification
Vehicle provided smelled of smoke causing allergic reaction and poor service.
Rental location lacked available gas vehicles and provided no assistance.
The rental location failed to provide reserved vehicles and ignored phone calls.
Vehicle was dirty and suffered multiple mechanical failures during rental period.
Company overcharged customer and failed to resolve the billing error.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#808392 as well. Thanks Blake
forced electric vehicle rental and poor customer service communication
Business reply on Google
Hello Michael! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM post # 803563 on all correspondence. We are happy to help! ~Susan
Staff refused service and double charged the customer for a rental.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience in Houston. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#786584 as well. Thanks Blake
Reserved vehicle unavailable and refund denied by rude staff
Business reply on Google
John We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #779048~Autumn~
The manager was disrespectful and rude regarding reservation questions.
Business reply on Google
Hello Mollie! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 731275 on all correspondence. ~Susan
Unsafe vehicle provided and unauthorized charges of seven hundred dollars.
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
The rental cars provided at this location are dirty.
Business reply on Google
Hello! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 669251 on all correspondence. ~Susan
Reserved vehicle was unavailable and staff provided poor customer service
Business reply on Google
Hello Trinette, I am so sorry that you were not happy with your rental experience. I know that is not the experience that we want for our customers. Please respond privately with the name on the rental, the location, and your relationship to the renter. We would be happy to document your complaint and forward it to management for review. Hope to hear from you soon. Carter
Reserved vehicle was unavailable and staff was unprofessional
Business reply on Google
Hello Alind! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 603145 on all correspondence. ~Susan
Staff member hung up on customer during a service inquiry.
Business reply on Google
Hello Davashia! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 582460 on all correspondence. ~Susan
Staff exhibited abusive behavior and refused to renew the rental contract.
Business reply on Google
Hello I am sorry that the manager will not let you rent with us. You will have to try another location to be able to rent. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental as well as your email address, and we would be happy to file a complaint against the location. Please reference social media case #412671 Thanks Blake
Overcharged for rental and roadside assistance with poor customer support.
Business reply on Google
Hello Red! Please email the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM#390045. ~RG
unresponsive phone support and unexpected hidden rental requirements
Business reply on Google
Hello We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case #314122 Blake