Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and refused service after a request.
Business reply on Google
Hello Dwayne, We are sorry for any trouble you were caused during your recent rental and for your poor experience. That is certainly not the experience we want customers to have when renting with us. I will be sure to get the details of your review to the appropriate team, so this can be addressed. We hope to have the opportunity to assist with your future rental needs. *Izzy
Customer charged extra day due to office operating hours and staff conduct.
The front desk staff member was rude and unprofessional.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #7900” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Unprofessional staff, dirty vehicle, and incorrect billing issues.
Business reply on Google
Hi Lucifer, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #898220" in the subject line. Our team is more than happy to help! -Aisha
Rental agency refused vehicle pickup and withheld the security deposit.
Business reply on Google
Hi Jerry, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #863922" in the subject line. Our team is more than happy to help! -Aisha
The company applied unauthorized charges and excessive fees to the rental bill.
Vehicle was dirty and customer was overcharged for return time
The company failed to return a deposit of three hundred dollars.
Business reply on Google
Hi, Thaniel. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #794795” in the subject line. We are happy to help! ~HP
Unexpected daily e-Toll charges added without customer consent or opt-out.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay for the toll option. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#788319 as well. Thanks Blake
unauthorized fuel charges and dirty vehicle provided
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to renter if applicable, and confirm your phone number to [email protected] [email protected] Include details of the issue in the email and list “SM #775134” in the subject line. We are happy to help! Xavier
Location was closed despite website indicating it was open for business.
Business reply on Google
Hi Rob, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 617610 Hope to hear from you soon! -Aisha
Vehicle provided did not match reservation and was unclean
Business reply on Google
Jerri, we are sorry for any troubles you were caused during your recent rental and for your poor experience. That is certainly not the experience we want customers to have when renting with us. We'd be happy to look into this for you. You can email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #529091, to better assist. ~Tresa
The rental car was dirty and smelled of smoke.
Business reply on Google
We apologize for the issue you had with an odorous vehicle interior. At Avis, we pride ourselves on excellent service and mechanically sound, well-maintained vehicles. Your experience was not typical, and we are extremely disappointed that the interior of your car was not up to our standards. We sincerely apologize for your inconvenience. All of our vehicles are introduced into our fleet as non-smoking cars. There are customers that will smoke in them. We are investigating and testing alternatives that may help us remove the smoke from the car when that occurs. The Company policy is to maintain a non-smoking fleet so that we can provide our customers with a clean, well-maintained, and odor-free vehicle. Although we realize that we cannot make up for your disappointing experience, we do appreciate your making this report to us. We thank you for your business and hope to be considered in the future. -Aisha
Rude staff provided a dirty vehicle and poor customer service.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 419739. Hope to hear from you soon! ~MJ
inaccurate inventory information and lack of phone communication
unauthorized charges due to branch failure to process vehicle return
unexplained penalty charges and lack of management accountability for rental drivers
Staff provided a dirty vehicle and refused to exchange it.
Staff failed to accommodate reservation or provide alternative solutions.
The rental car was unavailable despite having a confirmed reservation.