Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
customer was double charged and failed to receive a promised refund
Business reply on Google
Hello Jazmine, we are sorry to hear about your billing issues and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #272906 in the subject line so we can track this. *Izzy
Staff were rude and unhelpful regarding customer inquiries.
inaccurate online inventory leads to unavailable rental vehicles
Business reply on Google
Hello Tateyana! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 197847 on all correspondence. We are happy to help! ~Susan
Incorrect fuel and extra day charges applied to rental bill
Business reply on Google
Kenya, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #150004 in the subject line. -Nat
erroneous recurring charges and vehicle breakdown
The customer was overcharged and the facility was unclean.
Business reply on Google
Hello Chris! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #99064 in the subject line.~RG
Vehicle provided had low charge and was not cleaned properly.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to not getting the vehicle you reserved. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #79676 as well. Thanks Blake
Staff member was rude and dismissive regarding vehicle reservation preferences.
Rental vehicle had mechanical defects and non-functional safety features
inconsistent payment acceptance policies and poor customer service
Business reply on Google
Hello Kadarah! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #31166” in the subject line. We are happy to help!~RG
Reserved vehicles are unavailable upon arrival at the rental location.
Business reply on Google
Hi Al. Please accept our sincere apologies for the unavailability of your reserved vehicle. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions, can impact our inventory. To further assist you, please contact us via email at [email protected], including your reservation number, screenshot of review, and case #14077 in the subject line. -Vee
Staff refused to provide a reserved vehicle despite availability.
Business reply on Google
Hello Carletha! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #7002” in the subject line. We are happy to help!~RG
Rental car was unavailable despite a confirmed advance reservation.
Business reply on Google
Hi B. Hly, we do apologize for that experience. Please have the renter reach out to us via email at [email protected] or through their preferred social media platform and reference sm # 799849. ~HP
Unauthorized withdrawal of funds and refusal to provide rental vehicle
Business reply on Google
Jennifer, we're sorry to hear that you were not happy with your rental experience with us recently. I will be sure to get the details of your review to the appropriate team, so this can be addressed. We hope to have the opportunity to assist with your future rental needs. ~Tresa
Staff failed to process available rental cars for Uber use
Business reply on Google
Hi Stephanie Please send your reservation, rental agreement number, and the name on the reservation to [email protected]. Please reference social media case #587119. ~SD
Reserved vehicle was unavailable at multiple rental locations
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #498729 Hope to hear from you soon! XC
Customer overcharged for rental fees and deposit discrepancies
Business reply on Google
Robin, we appreciate you reaching out, and we apologize for any inconvenience this may have caused. The rental rates are based on a 24-hour day. However, at our locations in the U.S. and Canada, customers are allowed a grace period of 29 minutes before any additional time and mileage charges are applied. After 30 minutes, a charge of three-quarters of the daily rate is applied. At 90 minutes, a full day is charged. We are glad to hear that you were finally able to get assistance in resolving. Feel free to call us at 1-800-352-7900 if we can be of any further assistance. ~Tresa
unexpected deposit charges applied after online prepayment
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 374218 in the email subject. Thank you! ~Ashley
The rental location was closed during the scheduled pickup time.
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
I completely understand your frustration NaTasha and we're sorry that you had to go through all this during your recent rental experience. Email us [email protected] with additional details for review and reference case #104171. We look forward to hearing from you soon. ~Tresa