Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer denied refund for premium vehicle not provided
Business reply on Google
Hello JD! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #271736” in the subject line. We are happy to help! ~RG
Vehicle provided had a check engine light and poor support response.
Business reply on Google
Hi Elizabeth, Please accept our sincere apologies for the experience you described. We understand how frustrating and concerning it must have been to receive a vehicle with a check engine light and then face challenges getting proper support and a timely replacement. We truly appreciate you recognizing Brooklyn and Josh for their efforts, and we’ll be sure to share your kind words with them. At the same time, we are very sorry for the difficulty you encountered with our customer service team, as this is not the level of support we strive to provide. We’d like the opportunity to review this further. Please email us at [email protected] with your rental agreement number, full name, email address, phone number, and your relationship to the renter, and include your case reference so we can assist you directly. – Dee
Excessive wait times due to insufficient staffing at rental counter.
Business reply on Google
Hi Feng. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #251822 in the subject line. -Bridget
dirty vehicle, mechanical issues, and unresolved billing errors
Business reply on Google
Hello Kam! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #205427” in the subject line. We are happy to help!~RG
Excessive wait times and inefficient check-in process at rental counter.
Business reply on Google
Hello Hannah! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #196341” in the subject line. We are happy to help!~RG
Long wait time due to insufficient staffing
Business reply on Google
William, we sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #177357 in the subject line. -Will
excessive wait times and disorganized vehicle assignment process
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#154738 to the email as well. Thanks Blake
Long wait times due to insufficient staffing at the rental counter.
Business reply on Google
Michele, we sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #149546 in the subject line. -Nat
excessive wait time due to understaffing at the rental counter
Business reply on Google
Hello Porchia! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 149412 on all correspondence. We are happy to help! ~Susan
Customer was incorrectly billed four thousand dollars for a returned vehicle.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #139914” in the subject line. We are happy to help! Xavier
Excessive wait times due to understaffing at the rental counter
Business reply on Google
Hi Foodle, we’re sorry to hear about your experience and apologize for the long wait times and frustration you encountered, especially during peak arrival hours. To further look into this, please email us at [email protected] with your reservation or rental agreement number, name of renter, details of your review, and include Case #127059 in the subject line. Your feedback has been noted and will be shared with the appropriate teams for review. Thank you for bringing this to our attention. -Dee
The customer experienced an hour long wait without staff communication.
Business reply on Google
Hi Greg. We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #115549 in the subject line. -S.R.
Staff refused to honor a same-day online reservation for a vehicle.
Business reply on Google
Hello Ludimila. We are sorry to hear your experience with us has been less than positive. We understand the importance of getting on your way and apologize for any inconvenience caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -Will
Long wait times and lack of available rental vehicles
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #112413” in the subject line. We are happy to help! Xavier
Long wait time due to insufficient staffing at rental counter
Business reply on Google
Hello Gadi, we sincerely apologize for the long wait and the frustration it caused. We’d like to investigate this further for you. Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #95704 in the subject line so we can track this. *Izzy
Company charged extra fees for a reservation extension error.
Business reply on Google
Hi Deli, we apologize about the incorrect update to your reservation details. Unfortunately, I can see how correcting it with our system would not allow us to bypass an additional charge. We can go back and remedy that after the rental agreement has been completed. Please email us at [email protected] with case #71668 in the subject line. Be sure to include the rental agreement number, the full name of the renter, and the email associated with the rental. Thank you. ~Rory
Long wait times despite having a reservation
Business reply on Google
Hello Jazmine! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #58360” in the subject line. We are happy to help!~RG
Long wait times and incorrect rental car assignment
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #17493” in the subject line. We are happy to help! Xavier
Long wait times due to understaffing at the rental counter.
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #48449 as well. Thanks Blake
Vehicle unavailability, poor vehicle condition, and inefficient exit process.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #34936” in the subject line. We are happy to help! Xavier