Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer received a hatchback instead of the requested SUV.
Business reply on Google
Hi Claybo. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We apologize that you received a smaller vehicle than your reserved vehicle and that we did not deduct any amount from your price. As you know, when reservations are made in advance, we anticipate having specific vehicles ready for you. However, unexpected situations like last-minute rental extensions or vehicle damage can sometimes impact our available inventory. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #244313 in the subject line. -Bridget
Company failed to provide the specific vehicle reserved and paid for.
Reserved vehicle was unavailable upon arrival
Customer arrived for reservation but no vehicles were available
Business reply on Google
Hello Lydia! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 102787 on all correspondence. We are happy to help! ~Susan
Staff member refused to honor reservation and exhibited unprofessional behavior
Staff member was condescending and unhelpful regarding rental payment policies.
Business reply on Google
We hate to hear that you were treated rudely Hillary. That is not what we like to hear and surely don't want our customers to have bad experiences with our front-line agents. I will be sure to get the details of your review to the appropriate team so this can be addressed. We hope to have the opportunity to assist with your future rental needs. *Izzy
Staff were rude, unprofessional, and mishandled private customer information.
Staff could not process a payment to finalize the rental return.
Staff at the Mandarin Square location were rude and unhelpful.
Business reply on Google
We apologize for the issue you had with an unprofessional employee. There is absolutely no excuse for disrespectful behavior by a staff member, and we are disappointed to learn that you were not treated professionally. At Avis, we pride ourselves on courteous customer service, and your experience was not typical. Be assured that a copy of this letter, along with the details of your report, is on its way to the appropriate management team. ~SE
Employee exhibited hostile and erratic behavior causing safety concerns for family.
Business reply on Google
Hello Ashtlyn! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #68238” in the subject line. We are happy to help!~RG
Employee made inappropriate and harassing comments to customers.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #67173” in the subject line. We are happy to help! Xavier
Reserved vehicle unavailable and refund process required customer service intervention
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #60767” in the subject line. We are happy to help! Xavier
customer charged for fuel and tire damage despite disputing claims
Business reply on Google
Lisa, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and case #56155 in the subject line. -Roman
Staff refused to provide a functional vehicle despite availability
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #52907” in the subject line. We are happy to help! Xavier
Staff member accessed profile without authorization and vehicles smell of smoke.
Business reply on Google
Hello I am sorry that Moe treated you this way. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #44186 as well. Thanks Blake
Customer service representative was rude and unhelpful regarding vehicle selection.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #43619” in the subject line. We are happy to help! Xavier
Employee added unauthorized insurance and service charges to the rental bill.
Employee provided rude service and failed to document vehicle damage properly.
Rude staff member provided poor service and lacked available rental vehicles.
Business reply on Google
Hi Kerry Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #20657. ~SD
Vehicle provided with broken headlight and insect infestation
Business reply on Google
Demon We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #878090 ~Autumn~