Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided disrespectful service after changing the customer's reserved vehicle.
Vehicle was unclean and requested vehicle type was unavailable.
Business reply on Google
Hi James, we apologize for the condition of the vehicle and the inconvenience you encountered with your Avis rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #220140 in the subject line for further review. ~SD
Staff failed to remove personal transponder and clear Bluetooth data.
customer charged an unfair cleaning fee for pre-existing damage
Staff failed to accommodate a request for a comfortable vehicle.
Business reply on Google
Hi Chloe. We deeply regret that you had a negative experience with our front-line agents. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #194561 in the subject line. -Nat
Staff member was rude and drove unsafely near customers
Business reply on Google
Hello Edward! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 134335 on all correspondence. We are happy to help! ~Susan
Vehicle unavailability and excessive wait times for rental pickup.
Business reply on Google
We apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #118397 in the subject line for further review. ~SD
Staff refused to extend rental despite previous successful experiences.
Business reply on Google
Hello. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #112689 in the subject line. -Nat
Customer charged cleaning fee for a pre-existing smoke odor
Business reply on Google
Hello Michael! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 110177 on all correspondence. We are happy to help! ~Susan
Unresponsive customer service regarding vehicle damage charges and poor rental conditions.
Long wait times and insufficient staffing at the rental counter.
Business reply on Google
Hi John Power, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered during your visit. Please accept our sincere apologies for the difficulties you experienced with the wait time and staffing. This is certainly not the level of service we aim to provide, and we regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation or rental agreement number, the name of the renter, your relationship to the renter (if applicable), the details of your review, and include Case #108349 in the subject line. Thank you for sharing your feedback with Avis. – Dee
Customer was incorrectly charged for a gas package despite declining it.
Business reply on Google
Hello. I'm sorry to hear about the unexpected charges. We'd be happy to address your concerns with you directly. To help us investigate this for you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and the case #107932 in the subject line. -Will
Customer wrongly charged for pre-existing vehicle damage by rental branch.
Business reply on Google
Hello Kyle! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 105561 on all correspondence. We are happy to help! ~Susan
excessive cleaning fee charged for minor sand on floor mat
Business reply on Google
Hello Rusty! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #99691 in the subject line. ~RG
Staff refused refund for incorrect booking and caused long wait times.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #94098” in the subject line. We are happy to help! Xavier
unauthorized cleaning fees charged without evidence or documentation
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach your complaint to the email as well. Thanks Blake
Customer denied rental and faced delays in receiving a refund.
Business reply on Google
Hi Josh. Please accept our sincere apologies for the unavailability of your reserved vehicle. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions or vehicle damage can sometimes impact our available inventory. We would like to address your concerns directly. Please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #79687 in the subject line. -S.R.
Customers experienced excessive wait times due to understaffing.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #21912” in the subject line. We are happy to help! Xavier
Excessive wait times for vehicle pickup at the rental location
Business reply on Google
Hi Melissa Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #891212. ~SD
The rental vehicle was returned in an unsanitary condition.
Business reply on Google
Hello Sara! We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to [email protected] please include SM #714248 in the subject line. ~RG