Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental car unavailable despite advance booking and poor staff communication
Business reply on Google
Hi, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Jacksonville location. We understand how frustrating it must have been to arrive with a reservation and encounter vehicle unavailability along with the interaction you experienced. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #242358 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
unauthorized extra charges and poor vehicle condition
Business reply on Google
Hello. we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #214123 in the subject line. -Will
Rental location had no vehicles available for reservation
Vehicle was unsafe, filthy, and infested with insects.
Front desk staff provided poor customer service and lacked patience.
Business reply on Google
Hello! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #13078” in the subject line. We are happy to help!~RG
rental company failed to provide the reserved vehicle type
Business reply on Google
Hi J S Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #3041. ~SD
unjustified cleaning fees charged after vehicle return
The company attempted to charge an excessive cleaning fee.
Customer experienced discriminatory service and vehicle cleanliness issues.
Business reply on Google
Hi Gloria, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #780748" in the subject line. Our team is more than happy to help! -Aisha
Staff attempted to scam customer using a fraudulent license verification machine.
Business reply on Google
Hello Andrew! We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed, your relationship to the renter, along with the details to [email protected] please include SM #758977 n the subject line. ~RG
Staff refused rental due to ID and credit card name discrepancies.
Business reply on Google
Hello Devyn! We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to [email protected] please include SM #744992 in the subject line. ~RG
The rental vehicle was unclean and the staff refused a requested upgrade.
Business reply on Google
Hello! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 634709 on all correspondence. ~Susan
Unexpected additional fees and poor customer service experience
Business reply on Google
Hello Rodrigo! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 616475 on all correspondence. ~Susan
Staff falsely claimed no vehicles were available despite having inventory.
Business reply on Google
Hi Kel, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 611491 Hope to hear from you soon! -Aisha
customer denied vehicle and refund for prepaid rental is delayed
Business reply on Google
Hello Kaydene, I'm sorry you haven't gotten your refund for your rental. Can you email us at [email protected] with case number 258666 and your reservation number? ~Jasmine
Multiple rental vehicles provided were dirty and infested with insects.
Business reply on Google
Hello Nathanial, I'm sorry you weren't happy with the staff and the vehicles that were provided to you. Can you email us at [email protected] with case number 240095 and your reservation number? ~Jasmine
Staff member yelled at customer for arriving at closing time.
Staff provided false pricing information and applied incorrect late fees.
Vehicle had mechanical issues, cleanliness problems, and unauthorized billing charges.
Unauthorized extra charges applied to rental after vehicle return
Business reply on Google
Bob T we sincerely apologize for the negative experience you had while renting with us. Please email details to our team at [email protected] so that we can look into this situation further.