Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and unprofessional, rude staff behavior.
Business reply on Google
We're very sorry to hear that your rental pickup fell so far short of your expectations. We understand how frustrating it is to spend so much time waiting, especially when you expected a quick pickup. We're also concerned by your comments regarding the lack of communication, the interaction with our staff, and the condition of the vehicle you received. The level of service you described is not representative of the experience we strive to provide. Please email us at [email protected] with case #276291 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Staff charged for fuel despite customer providing proof of full tank.
Business reply on Google
Hello Paul, we are sorry to hear about the unprofessional staff member and unexpected charges and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #261350 in the subject line so we can track this. *Izzy
unauthorized charges and long wait times at car rental location
Business reply on Google
Hi Edward, We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by the unexpected charge, lack of explanation, and the long wait time you encountered, and we apologize for the inconvenience. We would like to review this further. For assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, email address, phone number, relationship to renter (if applicable), details of your review, and the case #253700 in the subject line. – Dee
Staff refused to provide a rental car and exhibited discriminatory behavior.
Business reply on Google
We apologize for the unprofessionalism you experienced when picking up your rental. We'd like to learn more. Please send us a private message with all of the details. They could also call our phone team at 1-855-352-7900 or email us at [email protected] if that would be more convenient. Thank you for bringing this to our attention. Reference case #243006 in the subject line for further review. ~SD
unauthorized late return fee charged to credit card
Business reply on Google
Hi Andrej, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our JFK location. We understand how frustrating it must have been to be charged a late fee despite returning the vehicle on time, along with the difficulty you experienced getting assistance. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #240567 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Counter pricing is significantly higher than prices shown on the app.
Incorrect fuel charges and poor vehicle maintenance provided at rental pickup.
Business reply on Google
Hi Vinayak. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We apologize for the unexpected fuel charge and can understand your frustration. We deeply regret the vehicle had visible damage and the oil light came on. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #222064 in the subject line. -Bridget
Understaffed rental counter and unprofessional employee behavior caused long wait times.
Business reply on Google
Hi Megan, we sincerely apologize that we were unable to honor your reservation due to the lack of available vehicles. We understand this caused significant inconvenience and disrupted your travel plans. We regret that this occurred and are taking steps to improve our fleet availability in the future. We value your business and hope to have the opportunity to provide you with a better rental experience in the future. -S.R.
Three hour wait time due to insufficient staffing at rental desk
Business reply on Google
Hi James. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #223169 in the subject line. -S.R.
Avis charged for fuel despite the vehicle being returned full.
Business reply on Google
Hi Andraska. I'm sorry to hear about the unexpected fuel charges. We'd be happy to address your concerns with you directly. To help us investigate this for you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #220658 in the subject line. -Bridget
Excessive wait times and misleading information regarding preferred member key pickup.
Business reply on Google
Hi Yoel. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #219053 in the subject line. -Bridget
Long wait times, ignored status benefits, and damaged vehicle provided.
Long wait times and unprofessional staff at the rental location.
Business reply on Google
Hi Carlos. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. We deeply regret that you had a negative experience with our front-line agents. Such behavior does not reflect our standards. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #210416 in the subject line. -Bridget
Overcharged for rental, tolls, and fuel with poor vehicle cleanliness.
Business reply on Google
We apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #204724 in the subject line for further review. ~SD
long wait times and unprofessional staff behavior at rental location
Business reply on Google
Hello Oscar, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #201366 in the subject line so we can track this. *Izzy
Customer charged for fuel despite returning vehicle with full tank
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#197736 to the email as well. Thanks Blake
Customer denied vehicle after four hour wait and upfront payment.
Attendant accepted bribe but still charged full fuel and extra day.
Staff attempted to force an unwanted vehicle upgrade for extra cost.
Avis denied rental after prepayment and performed unauthorized credit check
Business reply on Google
Hi Sandy. I'm sorry to hear about the miscommunication you experienced with our agents. For clarification, our locations require a soft credit check when a debit card is used for rentals. If this check cannot be completed or is unsuccessful, a major credit card in the renter's name will be required. I apologize for any inconvenience, and your feedback has been forwarded to the appropriate department for review. If we can further assist you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #91817 in the subject line. -Vee