Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental location failed to provide vehicle and refused to assist customer
Business reply on Google
Hi Van, We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by the location being closed earlier than expected, the last-minute notification about vehicle availability, and the difficulty in securing an alternative, and we apologize for the inconvenience. We would like to review this further. For assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, email address, phone number, relationship to renter (if applicable), details of your review, and the case #253013 in the subject line. – Dee
Company refused to honor confirmed booking and charged additional fees
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #133021” in the subject line. We are happy to help! Xavier
Rental car booking cancelled without providing an alternative vehicle
Business reply on Google
Hello Steve! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #96973 in the subject line. ~RG
Rental car booking was not honored despite being paid in advance
reservation cancelled without notification or follow-up communication
Business reply on Google
Kevin, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #94977 in the subject line. -Vee
The customer received a poor vehicle and was overcharged on credit.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #67430” in the subject line. We are happy to help! Xavier
The rental location failed to open at the scheduled time.
Business reply on Google
Hello Brandon, we apologize location was closed when you arrived. We sincerely apologize for any inconvenience. We'd be happy to address your concerns with you directly. Please feel free to reach out to us at [email protected]. Please include your reservation #, your relation to the renter (if applicable), your email, a screenshot of this review, and in the subject line, reference case #54174 . Thank you. ~SE
Staff are frequently absent during posted business hours
Agent added unauthorized insurance charges to the rental contract
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] Include details of the issue in the email and list “SM #849228” in the subject line. We are happy to help! Xavier
Rental agent added unauthorized insurance charges to the final bill.
Business reply on Google
Hi, David. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #848377” in the subject line. We are happy to help! ~HP
Customer forced to pay extra for an upgraded vehicle reservation
Business reply on Google
Amirhossein, we'd be happy to look into this for you. You can email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #836753, to better assist. ~Tresa
Staff was rude and failed to provide reserved rental vehicles.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 747793 Hope to hear from you soon! Xavier
Reserved vehicle was unavailable and staff provided no assistance
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
Rental car unavailable without prior notification or customer support assistance
Business reply on Google
Hello Amey! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 542263 on all correspondence. ~Susan
Car rental unavailable despite advance payment
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. JTC
Staff attempted to charge unauthorized fees and withheld personal identification…
Business reply on Google
Hello Chelsea! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 418902 on all correspondence. ~Susan
The rental car was dirty and staff provided unhelpful service.
Business reply on Google
Hello We are sorry to hear that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental as well as your email address, and we would be happy to look into this situation for you. Please reference social media case #413582 Thanks Blake
Reservation error left customer without a vehicle at the airport.
Business reply on Google
Hello We are sorry to hear that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental as well as your email address, and we would be happy to look into this situation for you. Please reference social media case #402868 Thanks Blake
Staff charged significantly more than the agreed rental price
Business reply on Google
Hello Dmitry, I'm sorry when you arrived due to the vehicle you had reserved not being available they tried to charge you more than you agreed to. This shouldn't have happened and they should have provided you a similar vehicle you had reserved. Can you email us at [email protected] with case number 235955 and your reservation number? ~Jasmine
Unauthorized charges and unsafe staff behavior during rental process
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference # 229581 in the email subject. Thank you! ~Ashley