Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
multiple rental vehicles provided with maintenance and cleanliness issues
Business reply on Google
We're sorry to hear about the repeated issues you encountered with your rental vehicles and the inconvenience they caused. The concerns you described regarding the condition of the vehicles, including the missing windshield washer fluid, maintenance warnings, damaged wiper blade, wet seat, odors, and cleanliness, are not the experience we strive to provide. Please email us at [email protected] with case #281501 in the subject line to we can review the handling of your transaction. Be sure to include the rental agreement number, the name of the renter, your relationship to the renter, and the email provided for this rental. ~Rory
Shuttle lacked air conditioning and failed to prioritize airport drop-offs.
Avis overcharged for rentals and refused to provide a refund
Long wait times and incorrect fuel charges after vehicle return.
Business reply on Google
Hello Lucky Star I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#268199 to the email as well. Thanks Blake
Agent added unauthorized insurance charges to the rental agreement
Business reply on Google
Hello Alan That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! Thanks Blake
Rental vehicle was unavailable and staff provided inadequate replacement
Business reply on Google
We apologize for the employee's actions at the time of your rental. We'd like to learn more. Please send us a private message with all of the details. They could also call our phone team at 1-855-352-7900 or email us at [email protected] if that would be more convenient. Thank you for bringing this to our attention. Reference case #240166 in the subject line for further review. ~SD
Reserved vehicle was unavailable and wait times were excessive.
Business reply on Google
Hi Craig, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #225420 in the subject line. -S.R.
The rental company overcharged the customer for mileage despite the agreement.
Dirty vehicles, poor maintenance, and aggressive upselling by rental staff.
Business reply on Google
Hi Sarah. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #221227 in the subject line. -Will
unauthorized insurance charges and incorrect fuel fees applied to rental
Unauthorized charges added to rental agreement without customer consent
Business reply on Google
Hello Angelica, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #195330 in the subject line so we can track this. *Izzy
Avis failed to honor promised rental compensation and fuel fee waivers
Business reply on Google
Hello Jacob! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 194013 on all correspondence. We are happy to help! ~Susan
Slow shuttle service caused customer to nearly miss flight check-in
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #189649” in the subject line. We are happy to help! Xavier
The business is using deceptive practices to manipulate online review ratings.
unauthorized charges and poor vehicle condition
Business reply on Google
Hello Santiago! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 160718 on all correspondence. We are happy to help! ~Susan
Long wait time to receive vehicle after check-in
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! *Izzy
Excessive wait time and unprofessional staff behavior at rental counter.
Business reply on Google
Hello Ronald! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 160 on all correspondence. We are happy to help! ~Susan
Staff incorrectly claimed driver license was expired and acted rudely
Business reply on Google
Hello Loly! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 108958 on all correspondence. We are happy to help! ~Susan
Incorrect vehicle provided and unexplained additional charges on final receipt
Business reply on Google
Hello Ioannis! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #99968 in the subject line. ~RG
Unjustified fuel charges and unauthorized insurance fees added to rental bill.