Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
Thank you for taking the time to share your feedback, and please accept our deepest and most sincere apologies. Disrupting a family trip and leaving you with no options across the entire metro area is a severe failure on our part. Please email us at [email protected] with case #219608 in the subject line so we can officially report your experience. Be sure to include the Avis reservation/rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Online booking system fails to show available vehicle inventory
Business reply on Google
We’re sorry for the runaround! It’s frustrating when the website says sold out while our lot is full of cars. Technology isn't perfect, and we’re working to fix the settings that are limiting our online availability and defaulting to delivery services. ~Rory
The business added an unauthorized fuel surcharge to the final bill.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #77283” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Vehicle mechanical issues and unresolved lost property inquiry
Business reply on Google
Hi Luis, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #900204" in the subject line. Our team is more than happy to help! -Aisha
Unjustified charges and mechanical failure leading to vehicle total loss claim.
Business reply on Google
Hello I am sorry that you were charged for damage and were given a dirty vehicle. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#896661 as well. Thanks Blake
Avis staff failed to assist with recovering lost personal property
Business reply on Google
Charley, we'd be happy to address your concerns with you directly. Please feel free to reach out us at [email protected], include your reservation #, any additional details, a screenshot of this review, and reference case #872434 in the subject line ~Tresa
excessive wait times due to understaffing at the rental counter
Business reply on Google
Hi, Charles. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #860356” in the subject line. We are happy to help! ~HP
Staff engaged in discriminatory behavior and unauthorized deposit charges.
Business reply on Google
Hi. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #857049” in the subject line. We are happy to help! ~HP
Staff exhibited unprofessional behavior and requested sensitive personal information.
Business reply on Google
Hi Shanay Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #851527. ~SD
Understaffed location with poor vehicle quality and unexpected billing charges.
Business reply on Google
Hi Jesse, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #845982" in the subject line. Our team is more than happy to help! -Aisha
staff failed to follow up on a lost item inquiry
unauthorized additional charges applied after vehicle return
Excessive wait time caused the customer to miss their event.
Rude staff, vehicle unavailability, and long checkout wait times.
customer service phone line is unresponsive and creates a loop
unjustified additional charges and failure to provide an invoice
Long wait times and lack of available reserved vehicles
Unauthorized charge applied to account two weeks after vehicle return.
Staff provided misleading advice regarding toll charges to increase fees.
Excessive wait time to collect a pre-paid rental car