Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and failed to locate assigned rental vehicle.
Business reply on Google
Nivek, we sincerely apologize for the rude treatment you received from our front-line agent. Such behavior is unacceptable and does not reflect our standards. To further assist you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #278126 in the subject line. -Will
Incorrect fuel charges applied to rental bill despite returning vehicle full
Employee exhibited unprofessional behavior and delayed the rental process significantly.
Three hour wait for a pre-booked rental car
Business reply on Google
Hello Kenneth, we sincerely apologize for the long wait and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #224089 in the subject line so we can track this. *Izzy
Three hour wait for a reserved vehicle and poor management response
customer unable to contact staff regarding lost item and check-in
Business reply on Google
Hello Mike, we are sorry to hear about your less than positive experience and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #199040 in the subject line so we can track this. *Izzy
Long wait times and unresponsive customer service at rental location
Business reply on Google
Aiden, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #187190 in the subject line. -Will
unauthorized fuel fee charged despite proof of purchase
Avis overcharged for a rental car and refused to honor agreement.
Business reply on Google
Hi Austin, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Phoenix location. We understand how frustrating and concerning it must have been to encounter unexpected charges and discrepancies with your reservation, especially after requesting a different vehicle. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #180963 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Excessive wait times and incorrect double billing for rental extension
Business reply on Google
Amanda, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable, and the case #176652 in the subject line. -Will
Unauthorized reservation cancellation and price increase at rental counter
The rental vehicle had damaged tires and significant wear and tear.
Business reply on Google
Hi. We are glad our team and pickup process made your arrival seamless, but we sincerely apologize for the condition of your vehicle. We understand it is unacceptable to rent a vehicle that is falling apart. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #152238 in the subject line. -Bridget
Vehicle class downgrade, long wait times, and unsafe vehicle condition.
Business reply on Google
We are genuinely sorry for the experience you with your recent rental. While we cannot change the resulting frustrations, we want to address the discrepancies with the service provided. Please email us at [email protected] with case #129590 in the subject line. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Long wait times due to understaffing at the rental counter.
Staff member was unprofessional and made inappropriate comments to customers.
Business reply on Google
We are genuinely concerned to hear about your experience, as the behavior you described is completely inconsistent with our values and professional standards. We want every customer to feel respected and comfortable when renting with us. We would also like to apologize for the lack of courtesy regarding your husband’s birthday request. While upgrades aren't always available, they should always be handled with a professional and friendly explanation. Please email us at [email protected] with case #109924 in the subject line so we can get your experience documented. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Personal property left in rental vehicle was stolen by staff
Business reply on Google
Hi Shari, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #103678 in the subject line. -S.R.
Long wait times and incorrect vehicle return processing by staff
three hour wait for a rental car due to poor preparation
Excessive wait times due to understaffing at the rental counter.
Business reply on Google
Hi Dave. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #94767 in the subject line. -S.R.
Long wait times and unavailable reserved rental vehicle