Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business owner exhibited rude and harassing behavior toward customers.
Unjustified cleaning fee charged for a vehicle without smoke damage.
Business reply on Google
Hello Curtis, we are sorry to hear about your unexpected bill and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #257007 in the subject line so we can track this. *Izzy
Unfair charging fees for electric vehicle battery levels
Business reply on Google
Mayang, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and Case #74009 in the subject line. -◈Roman| Social Media | Avis Rent A Car 🚙💼
Rental fee was not prorated after early vehicle return
Inaccurate rental extension information caused a shortened trip and extra fees.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #21154” in the subject line. We are happy to help! Xavier
poor customer treatment by staff
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #17047” in the subject line. We are happy to help! Xavier
customer was overcharged for a rental car extension
Business reply on Google
Hi Toya Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #12574. ~SD
Staff ignored customer concerns regarding a vehicle check engine light.
Business reply on Google
Quentin, we’d like to hear more about your experience! Reach out to us at [email protected], include your reservation #, additional details of what happened a screenshot of this review, and in the subject line reference case #878834. ~Tresa
Staff was unhelpful regarding vehicle maintenance issues during a busy period.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #871751” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Store was closed during business hours with no staff available
Business reply on Google
Hi, Phi. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #792168” in the subject line. We are happy to help! ~HP
Rental return not processed correctly resulting in incorrect overcharging
Business reply on Google
Hi Arizona We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case #494009. Hope to hear from you soon! ~SD
Staff member was unprofessional and aggressive during the rental process.
Customer charged for roadside assistance despite prior verbal agreement
Customer waited two hours for a prepaid vehicle reservation.
The rental car provided was extremely dirty and unsanitary.
Staff mishandles credit card information and exhibits discriminatory behavior.
Staff exhibited discriminatory behavior and processed incorrect duplicate charges.
Rental car had faulty charger port and malfunctioning windows.
Business reply on Google
We sincerely apologize for the trouble you experienced. Please call us at 1.800.352.7900 to discuss this further so we can look into it and assist you.
Customer was incorrectly charged for fuel despite returning with full tank.
Business reply on Google
We're sorry to hear this. Please call us at 1.800.352.7900 so we can look into this further and assist you.