Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer denied rental due to lack of utility bill proof
Staff member uses a condescending tone and provides poor customer service.
staff displayed unprofessionalism and refused to honor loyalty points
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #49188” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Poor vehicle condition and unprofessional staff behavior at rental location
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #35156” in the subject line. We are happy to help! Xavier
The rental vehicle was provided in an unclean and faulty condition.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #25230” in the subject line. We are happy to help! Xavier
Incorrect mileage charges applied to rental car return
Business reply on Google
Hi Cal Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #7066. ~SD
Rental car reservation was revoked for a higher-paying client
Rental company revoked reserved vehicle for another customer and acted unprofessionally
Business reply on Google
Hi Dustin Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #810524. ~SD
Staff refused to accept a valid credit card for rental reservation.
Business reply on Google
Kelly We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #765879~Autumn~
Rental car overbooked leaving customer stranded without a vehicle
Business reply on Google
Hi O, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 707197 Hope to hear from you soon! -Aisha
Staff member exhibited rude and hostile behavior toward the customer.
Business reply on Google
Hi Justin, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 689726 Hope to hear from you soon! -Aisha
Staff was rude, overcharged the customer, and provided a dirty vehicle.
Business reply on Google
Hi, Karl! We would like to know how we can turn this 1⭐ into 5⭐'s? Email us and let us know about your recent rental experience at [email protected] with additional details and be sure to reference case #677181 in the subject line. ~DB
The rental vehicle was dirty and had significant mechanical safety issues.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #560316 Hope to hear from you soon! Xavier
rental denied due to undisclosed utility bill requirement
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 443940. Hope to hear from you soon! ~MJ
Incorrect late fees charged despite following drop box return instructions.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #405248 Hope to hear from you soon! XC
Customer was incorrectly charged for refueling despite returning a full tank.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 368383. Hope to hear from you soon! ~MJ
Reserved vehicles were unavailable and staff provided poor customer service.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 272878 in the email subject. Thank you! ~Ashley
Rented vehicle had bald tires and a faulty engine.
Business reply on Google
Hello Karen! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this reported. Also, please refer to your SM post # 263310 on all correspondence. ~Susan
Reserved vehicles were unavailable and the provided car was unsafe.
Customer was denied a reserved rental car due to poor service.