Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Car not available at reserved time with poor customer support
Business reply on Google
Hi Fernando, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Antonio location. We understand how frustrating it must have been to face such a long delay and not have your reservation honored as expected, along with the service concerns you’ve raised. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, full name, email address, and phone number, and include case #151319 in the subject line so our team can investigate and follow up with you directly. Thank you again for bringing this to our attention. – Dee
The rental car had low tire pressure shortly after departure.
Business reply on Google
Hello Lisa! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #105618 in the subject line. ~RG
Rental reservation cancelled without assistance or alternative options provided
Business reply on Google
Hi Sinan. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation number, name of renter, relationship to renter (if applicable), details of your review, and the case #79658 in the subject line. -S.R.
The rental company required a credit card without prior notification.
Business reply on Google
Hello! Thank you for your feedback. We want your future rentals to reach a 5-STAR experience. If there is anything we can help with, please do not hesitate to contact Customer Service or reach out through your preferred Social Media channel. We are happy to help!~RG
Customer charged a late fee despite prior staff authorization.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #781321” in the subject line. We are happy to help!
unauthorized charges and poor vehicle condition at rental pickup
Business reply on Google
Hi, Tim. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #777228” in the subject line. We are happy to help! ~HP
rental vehicle provided did not match reservation and staff were unhelpful
Customer charged for gas on a broken rental vehicle.
Business reply on Google
Hello Shannon! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 634523 on all correspondence. ~Susan
The rental vehicle was returned in an unclean condition.
customer unable to reach local branch regarding lost documents
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 612506. Hope to hear from you soon! ~Monte
Avis staff and third-party vendors failed to resolve a lockout issue.
Business reply on Google
Hi Michael, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 587238 Hope to hear from you soon! -Aisha
Customer wrongly charged for pre-existing vehicle damage by management.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #577886 Hope to hear from you soon! Xavier
Unauthorized charges applied after incorrect drop-off location processing
Business reply on Google
Natalie, we'd be happy to address your concerns with you directly. Please feel free to reach out us at [email protected], include your reservation #, additional details of what happened a screenshot of this review, and in the subject line reference case #490725 to review further. ~Tresa
Customer charged for tire despite prior reimbursement instructions from support.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #484856 Hope to hear from you soon! XC
Inaccurate fuel levels and poor vehicle cleanliness reported.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 426716. Hope to hear from you soon! ~MJ
Customer charged high cancellation fee and faces long refund processing time.
hidden rental policies and unexpected fees caused service cancellation
The company overcharged the security deposit amount.
Customer experienced a long wait time for a reserved vehicle.
Rental denied due to debit card policy and poor communication
Business reply on Google
We sincerely apologize for the inconvenience, Trae. Please call us at 1.800.352.7900 to discuss this further.