Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The reserved vehicle was unavailable upon arrival.
Business reply on Google
Hello RM! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #272061” in the subject line. We are happy to help! ~RG
Incorrect vehicle provided and customer charged for unauthorized towing services
Business reply on Google
Hi Linda, Thank you for reaching out, and please accept our sincere apologies for the frustration and concern this situation has caused, especially regarding receiving the wrong vehicle, being provided an electric vehicle that did not meet your needs, the charging difficulties, and the towing concerns you experienced. We’d like the opportunity to review your request thoroughly. Please email us at [email protected] with your rental or reservation details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, your relationship to the renter (if applicable), and include case #263148 in the subject line. – Dee
excessive wait times at car rental counter
Staff failed to assist in recovering personal items left in vehicle.
Personal property left in rental vehicle was not recovered by staff
Staff refused to provide assistance or perform required work.
Customer was incorrectly charged a cleaning fee for a returned vehicle.
Long wait times and lack of roadside assistance support.
Business reply on Google
Hi Joel. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #175989 in the subject line. -S.R.
Long wait times and unavailability of reserved vehicle type.
Business reply on Google
Hi Brendon, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Antonio location. We understand how frustrating it must have been to wait over two hours, encounter staffing issues, and not have the vehicle you reserved available upon arrival. This is not the experience we aim to provide. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #168883 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
excessive wait time due to understaffing at the rental counter
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #147409” in the subject line. We are happy to help! Xavier
Rental agency failed to provide reserved vehicle class and displayed poor service.
Rental counter closed despite reservation and posted business hours
Business reply on Google
Hello Justin! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #104475 in the subject line. ~RG
Excessive wait times due to understaffing at the rental counter.
Reserved vehicle class was unavailable and refund was denied
Business reply on Google
Hi Madelaine, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #97076 in the subject line. -S.R.
Customer charged unexpected additional fees during an emergency rental.
customer unable to obtain rental receipt due to poor record keeping
Inconsistent information regarding vehicle type and promised compensation from staff.
Company failed to provide reserved vehicle and attempted to overcharge customer
Business reply on Google
Hello Hakan! we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. You can email us at [email protected], Include your rental agreement number, name of the renter, relationship to the renter (if applicable), and the case #83272 in the subject line, to review further. *Izzy
rental vehicle was infested with hundreds of bugs
Business reply on Google
We apologize for the inconvenience regarding having to go to the counter and the condition of the vehicle received. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #79603 in the subject line for further review. ~SD
Rental vehicle not checked in resulting in ongoing incorrect charges