Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited discriminatory behavior and inconsistent rental requirements.
Business reply on Google
We apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #191611 in the subject line for further review. ~SD
The manager was dismissive and rude to the customer.
Business reply on Google
We take rude service very seriously, and we want to know exactly what happened at this location. Please email us with the details at [email protected] with case #184827 in the subject line. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
The front desk staff member is consistently rude to customers.
Business reply on Google
Hello Anna, thank you for using our services for your rental needs and we're glad you enjoyed Jimmy's services. Come back to see us again soon! ~Jasmine
Employees were rude and disrespectful to the customer
Business reply on Google
Jeremy, thank you for sharing this. We’re very concerned about what you described and want to review this thoroughly. No customer should feel disrespected or dismissed. Please email us at [email protected] with your full name, your relationship to the renter, the email address associated with the rental, and your reservation or rental agreement number. Include SM #86410 in the subject line so we can investigate and follow up promptly. ◈Elizabeth
Staff were rude and refused to honor online pricing.
Rental denied due to payment method policy and full payment withheld.
Business reply on Google
Joann, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and Case #74019 in the subject line. -◈Roman| Social Media | Avis Budget Rent A Car 🚙💼
Staff threatened customer, made discriminatory remarks, and withheld a large refund.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36737” in the subject line. We are happy to help! Xavier
Staff provided poor customer service and incomplete information.
Reservation honored but no vehicles available at the location
Business reply on Google
Hi, Fazel. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #794939” in the subject line. We are happy to help! ~HP
The rental cars were dirty and had unreported damage.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 747960 Hope to hear from you soon! Xavier
unexpected credit check requirement caused rental denial and refund delay
Business reply on Google
Hi Summer, we are sorry for any troubles you were caused during your recent rental and for your poor experience. We'd be happy to address your concerns with you directly. Please feel free to reach out us at [email protected], include your reservation #, additional details of what happened a screenshot of this review, and in the subject line reference case #677301 to review further. ~DB
Reservations were unavailable and the facility had poor vehicle maintenance.
Misleading information regarding late fees and unauthorized charges
Business reply on Google
I'm sorry for the trouble you've experienced with your rental. If you contact us via DM and please provide me with the reservation/rental agreement number, so we can look into this. Thank you for your time and patience. Carter
Customer experienced discriminatory treatment and excessive verification requirements by…
Rude staff, vehicle maintenance issues, and poor cleanliness standards.
Business reply on Google
Hello, we are sorry for any troubles you were caused during your recent rental and for your poor experience. That is certainly not the experience we want customers to have when renting with us. We'd be happy to look into this for you. You can email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #538902, to better assist. ~Tresa
Staff refused to replace a non-functioning rental vehicle.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience in San Antonio. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#515395 Thanks Blake
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Hello Nathan! We apologize for any issues that you encountered. Please email us the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM case #500570 in the subject line.~RG
Unauthorized toll charges and unreimbursed tire repair costs.
Business reply on Google
Hello Kyle! We apologize for any issues that you encountered. Please email us the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM case #476921~RG
The advertised car color did not match the actual vehicle available.
Rental location was closed despite online booking confirmation.