Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided misleading information regarding rental return fees.
The rental vehicle had an overwhelming and unpleasant odor.
Business reply on Google
Arian, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #251106 in the subject line. -Vee
Vehicle provided with low battery charge and poor cleanliness
Business reply on Google
Hi Jack, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Diego location. We understand how frustrating it must have been to not receive the vehicle type you reserved and encounter issues with the condition of the vehicle, including the battery level and cleanliness. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #242034 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Company dishonors bookings and increases prices upon customer arrival
Unauthorized insurance charges were added to the final bill.
Business reply on Google
Hello Leonardo! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 93990 on all correspondence. We are happy to help! ~Susan
Rental location was closed before the scheduled pickup time
Business reply on Google
Hello Jean! We apologize for any issues that you encountered. Please email us your rental/reservation number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #91528” in the subject line. We are happy to help!~RG
Rental car provided with non-functional rear lights
Business reply on Google
Alexander, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #90726 in the subject line. -Vee
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
hi Brad. We deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. We understand your frustration. Although we make every effort to ensure vehicle availability for advance reservations, unexpected rental extensions can disrupt our inventory. We are committed to resolving this issue. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #88826 in the subject line. -S.R.
Staff added unauthorized fees and provided poor customer service.
Business reply on Google
Thank you for taking the time to share your experience. We understand how frustrating it can be to incur unexpected charges. The location agent should have been able to explain them to you. Please email us at [email protected] with case #78666 in the subject line so that we can look into this for you. Be sure to include the rental agreement number and the email you provided for it. Thank you. ~Rory
customer charged late fee despite returning car within grace period
Business reply on Google
Hi Rahmtin, we’re sorry to hear about the delay at pickup and the late return fee that followed—this isn’t the experience we want our customers to have. We’d like to review your rental and help resolve this. Please email us at [email protected] with Case #60109 in the subject line, and include your full name, rental agreement or reservation number, and the email address associated with your booking. We’ll make sure your case gets the attention it deserves. ◈Social Media Team | Avis Rent A Car 🚗💨
poor customer service, incorrect vehicle, and inaccurate fuel level reporting
Staff added unauthorized charges to the rental agreement without customer consent.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #46027” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
unauthorized charges added to rental agreement without customer consent
Reserved vehicle was unavailable upon arrival causing significant inconvenience and…
Business reply on Google
Hello I am sorry that we did not have the vehicle you reserved. Please email us at [email protected] with your reservation number, as well as the name on the reservation and email address, and we would be happy to look into this situation for you. Please be sure to mention case#896491 as well. Thanks Blake
Customer charged for fuel despite confirmation that it was not required.
Business reply on Google
Hi, D M. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #848440” in the subject line. We are happy to help! ~HP
Rental car provided with low charge and staff provided incorrect contract information
Customer was incorrectly charged for refueling despite returning with a full tank.
Business reply on Google
Hi Viral Please send your reservation, rental agreement number, and the name on the rental to [email protected]. In the subject line reference social media case #732953. ~SD
Staff coerced customers into unnecessary charges and mismanaged the rental reservation.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to [email protected]. Please include SM #667559 in the subject line.
Unauthorized extra insurance charges added after vehicle return
Business reply on Google
Hi Alan, We are so sorry to hear about your experience! Please email us at [email protected] with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 604618 Hope to hear from you soon! -Aisha
Car seat was unavailable and staff provided unsafe, illegal advice.
Business reply on Google
Hello Ekaterina! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 572211 on all correspondence. ~Susan