Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental car unavailable despite reservation and prepaid charges
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #285410” in the subject line. We are happy to help! Xavier
Rental vehicle provided did not match the fuel efficiency promised
Business reply on Google
Sam, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #277122 in the subject line. -Vee
Staff member was rude and provided incorrect location instructions.
Business reply on Google
Hi Norma, we apologize for the unprofessionalism you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #268688 in the subject line for further review. ~SD
The rental vehicle provided was returned in a filthy condition.
Business reply on Google
Hi Shajan. That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!--Bridget
Staff member was disrespectful and rude during a car exchange.
customer repeatedly charged fuel fees despite returning vehicle with full tank
Overcharged for vehicle upgrade and fuel despite having a full tank.
Customer did not receive requested vehicle upgrade despite loyalty status.
Business reply on Google
Chris, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #213474 in the subject line. -Nat
Customer charged unexpected fee after leaving booster seats in rental car
Business reply on Google
Hello Social! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #213310” in the subject line. We are happy to help!~RG
Rental car not checked in properly resulting in potential extra charges
Excessive wait times and unprofessional staff service at the rental counter.
Business reply on Google
Hello Bernie We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 181523 on all correspondence. We are happy to help! ~Susan
Long wait times and issues with vehicle availability and payment policies.
Business reply on Google
Hello Kathleen! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 177933 on all correspondence. We are happy to help! ~Susan
Staff failed to waive promised fees on the final bill.
Business reply on Google
Hi Andres, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We understand how concerning it must have been to receive unexpected charges after being advised they would be waived. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #171890 in the subject line so we can assist you directly. – Dee
Rental vehicles provided with low charge, poor condition, and broken service features.
Business reply on Google
We are incredibly sorry for this experience, as it falls completely short of our standards. Please email us at [email protected] with case #170875 in the subject line so we can look into these issues. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Employee engaged in deceptive practices, billing errors, and lost customer property.
Staff coerced customer into leaving a positive review to access vehicle.
Business reply on Google
Hi Dayna! Thank you so much! We’re thrilled to hear Alas could help bring some order to the chaos. We'll be sure to share your kind words with them! We appreciate you! —Bridget
customer was incorrectly charged for fuel despite returning the car full
Business reply on Google
Hi Randolph, Thank you for sharing your feedback! We’re glad to hear the process was quick and that you enjoyed a great, clean car. Shout‑out to Evan, Tyler, and Armine — we’ve passed your comments along to the location’s management so they can recognize their excellent service. – Dee
unexpected extra charges and inability to contact the rental location
Staff failed to locate lost luggage that was already on site.
Staff added unauthorized charges and provided incorrect insurance and equipment…