Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to honor bookings and closed early without notice.
Staff refused to honor scheduled pick-up time and provided poor service.
Business reply on Google
Hi Scott, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #878926" in the subject line. Our team is more than happy to help! -Aisha
The rental vehicle provided did not match the advertised model.
Debit card was rejected for rental hold despite valid funds.
dirty vehicle interior and long wait time for key drop off
Business reply on Google
Hello I am sorry that the vehicle was not cleaned properly for you and you had to wait 20 minutes for the employee to bring the keys to you. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#555596 as well. Thanks Blake
Rental denied due to debit card policy despite prior phone approval
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #500449 Hope to hear from you soon! XC
Staff provided rude service and charged higher rates for rental extension
The rental car was provided in an unsanitary condition.
Staff provided rude service and ignored reported vehicle dashboard warning lights.
The final rental charge exceeded the initial quoted price.
The rental car was provided in an unclean condition.
Rental cars are blocking parking spaces and staff are rude.
excessive daily toll convenience fees charged for single use
Poor vehicle maintenance and deceptive staff behavior during rental pickup
Customer was incorrectly charged for fuel despite returning the car full.
Business reply on Google
Raj Hana , We sincerely apologize for the negative experience you had while renting with us. If you need further assistance, please email our customer service team at [email protected]
staff failed to provide paperwork and did not supply requested vehicle
Business reply on Google
We're very sorry to hear this, Snow. Please call us at 1.800.352.7900 so we can assist you as soon as possible.
Staff members were extremely rude and disrespectful during phone calls.