Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Multiple rental vehicles provided were unsafe and poorly maintained
Business reply on Google
Hi Lance, we apologize for the mechanical issues you encountered and for having to exchange your vehicle more than once. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #278437 in the subject line for further review. ~SD
Customer was incorrectly charged for fuel despite returning with a full tank.
Business reply on Google
Hi Vikranth. I'm sorry to hear about the unexpected fuel charges. We'd be happy to address your concerns with you directly. To help us investigate this for you, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #222075 in the subject line. -Bridget
The rental location failed to refund the security deposit after three weeks.
Rental car reservation was not honored upon arrival at the airport
Business reply on Google
Hi Terese. Please accept our sincere apologies for the unavailability of your reserved vehicle. While we anticipate having specific vehicles available for advance reservations, unforeseen circumstances, such as last-minute rental extensions or vehicle damage can sometimes impact our available inventory. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #165926 in the subject line. -Nat
Long wait times due to vehicle shortages and understaffing
Business reply on Google
We apologize for the wait time you encountered regarding your car rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #164999 in the subject line for further review. ~SD
Customer unable to access reserved vehicle due to unannounced location closure.
Business reply on Google
Hi Shadon. We're sorry to hear that you were not happy with your rental experience with us recently. We apologize that the signage was not clear and that our location was closed when you arrived. We understand your time is valuable and apologize for the frustration. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #147891 in the subject line. -Bridget
Customer charged significantly more than the quoted rental extension price.
Staff failed to assist with lost property and exhibited poor service.
excessive cleaning fee charged for minor debris
Business reply on Google
Hi Sanket, we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #101850 in the subject line. -S.R.
Undisclosed mandatory insurance fees significantly increased the total rental cost.
Agent provided incorrect information to pressure customer into paying extra fees.
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#99129 to the email as well. Thanks Blake
Excessive wait times and lack of reserved vehicle availability
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #95298” in the subject line. We are happy to help! Xavier
Staff forced purchase of redundant insurance at the rental counter.
Business reply on Google
Hi Bruce. We are sorry to hear your experience with us has been less than positive. So we may assist you with this matter, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #91995 in the subject line. -Vee
rental cancelled without notice and refund process is delayed
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #85175” in the subject line. We are happy to help! Xavier
insufficient staffing and slow service at the rental counter
Business reply on Google
Hello Patrick! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #77968” in the subject line. We are happy to help!~RG
Customer charged an excessive cleaning fee after vehicle return.
staff refused to assist with retrieving a lost item
rental company fails to provide reserved vehicle class at original price
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #47487” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Long wait times due to insufficient staffing at the rental counter.
Business reply on Google
Abhinav, we are sorry to hear your experience with us has been less than positive. I understand the importance of getting on your way, and we apologize for any inconvenience caused. We do our best to ensure that everyone is in & out quickly. I will be sure to get the details of your review to the appropriate team so this can be addressed. We hope to have the opportunity to assist with your future rental needs. ~Tresa
Long wait times and disorganized vehicle assignment process at rental location.
Business reply on Google
Hi Venkatesh, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #843114" in the subject line. Our team is more than happy to help! -Aisha