Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business falsely charges customers for pre-existing vehicle damage.
Business reply on Google
Hi Don, we're sorry to hear about the unexpected charges and understand how frustrating that can be. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #286299 in the subject line. -S.R.
Customer charged higher rate for returning rental car early.
Business reply on Google
Hi Gajanan, Thank you for taking the time to share your feedback, and please accept our sincere apologies for your experience. We understand how frustrating it must have been to see a higher charge after returning the vehicle earlier than planned. Please note that early returns may result in a rate recalculation, and the rental may no longer qualify for the originally discounted rate, which can increase the total cost. We’d still like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, full name, email address, and phone number, and include case #184027 in the subject line so we can assist you. – Dee
Customer charged extra day due to lack of after-hours drop-off.
Customer was incorrectly charged a fee for returning the rental vehicle.
customer has not received their rental deposit back after six weeks
Business reply on Google
Hello I am sorry that you still have not received your deposit back yet. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #54287 as well. Thanks Blake
reservation cancelled due to lack of vehicles and long wait times
Business reply on Google
Dokian, we’re sorry your plans were disrupted — we understand how stressful that can be. Before we can continue, please send a message to [email protected] with Case #39364 in the subject line and include the following details spelled out exactly as shown: ▸ Your Name ▸ Your Relation to Renter ▸ Your Email Address ▸ Your Confirmation/Reservation Number Once we receive this information, we’ll be able to assist you directly and safely. Thank you again for reaching out — we’re standing by to help. ◈Elizabeth | Social Media Avis Rent A Car
Rental refused due to payment card type policy
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #23440 as well. Thanks Blake
The rental car was returned with dog hair and poor cleanliness.
Unexpected collection agency bill for alleged vehicle damage
Business reply on Google
Hello Luke! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #808797” in the subject line. We are happy to help!~RG
Manager was unprofessional and ridiculed the customer in front of others.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #781566” in the subject line. We are happy to help!
The rental location added unexpected and unreasonable charges to the bill.
Business reply on Google
Kash We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #728084~Autumn~
Company charged for tire damage without providing requested photographic evidence.
Business reply on Google
We are sorry that you are unhappy with your rental experience. Please respond to [email protected] with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 635674. Hope to hear from you soon! ~Monte
Reserved vehicle unavailable at pickup location leaving customer stranded
Business reply on Google
Our apologies for not having your reserved vehicle available, Chen. We forecast vehicle availability based on how vehicles are scheduled to return. There are several circumstances that could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. I completely understand how frustrating and inconvenient this situation has been for you. We'd be happy to look into this for you further. Please email us at [email protected] with additional details. Be sure to provide your reservation or rental number as well as the name on the rental, and in the subject line reference case 626175. ~Angela
customer charged double the original fare for a late return
Business reply on Google
Hello Aditya! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 580083 on all correspondence. ~Susan
Staff refused corporate discount and rental due to license and policy.
Business reply on Google
Hi Ishali Please send your reservation, rental agreement number, and the name on the reservation to [email protected]. Please reference social media case #566690. ~SD
Staff stole and used customer property left in a rental vehicle.
Business reply on Google
Emily, we are sorry for any troubles you were caused during your recent rental and for your poor experience. That is certainly not the experience we want customers to have when renting with us. I will be sure to get the details of your review to the appropriate team so this can be addressed. We hope to have the opportunity to assist with your future rental needs. ~Tresa
Rental car brake failure and inadequate roadside assistance support
Business reply on Google
Hello I am sorry that you were given a vehicle with mechanical problems and this caused you trouble. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#480658 Thanks Blake
The rental vehicles provided were consistently dirty and unsanitary.
Business reply on Google
Would you please reach out to us at [email protected] with your reservation/rental # and any additional details you may have about your concerns so that we help? Please include reference 419151 in the email subject. Thank you! ~Ashley
Reserved vehicle was unavailable and staff provided poor customer service
Business reply on Google
Hello Jake! Please email the following to [email protected] reservation/rental agreement number, name listed along with the details. Please include SM#370654 as well. ~RG
The rental company failed to apply the correct corporate discount rate.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case Blake