Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Avis falsely claimed damages for a pre-existing condition on the vehicle.
Vehicle was dirty, required maintenance, and staff was unprofessional.
Business reply on Google
Hello Debra! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #256934” in the subject line. We are happy to help! ~RG
Customer charged unauthorized extra fees for additional drivers at rental desk.
Business reply on Google
Hello Daisy, we are sorry to hear about your billing issue and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #236865 in the subject line so we can track this. *Izzy
Avis failed to provide assistance for a flat tire despite insurance.
Reserved car seat was unavailable at time of pickup
Business reply on Google
Jaikish, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #205159 in the subject line. -Nat
Unauthorized charge for pre-existing windshield damage after rental return
Business reply on Google
Hello Grace! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 155735 on all correspondence. We are happy to help! ~Susan
Customer charged unauthorized mystery fees and incorrect fuel charges.
Business reply on Google
Hello Olivia! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 99296 on all correspondence. We are happy to help! ~Susan
Failure to provide elite status benefits and poor vehicle cleanliness.
Business reply on Google
We apologize for the inconvenience you have encountered when renting from this location. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #92690 in the subject line for further review. ~SD
slow service and failure to provide the reserved vehicle type
Business reply on Google
We apologize for the inconvenience you encountered when checking out your vehicle. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #81127 in the subject line for further review. ~SD
The payment terminal failed to process a valid chip card.
Business reply on Google
We are so sorry you had to deal with a faulty payment system and rude staff. We would like to forward the details of your experience to management. So that we can do so, please email us at [email protected] with case #98101 in the subject line. Be sure to include the reservation confirmation number, full name of the renter and the email provided for the reservation. Thank you. ~Rory
Office was closed despite the system allowing a reservation booking.
customer was incorrectly charged a fuel service fee
Business reply on Google
Taihao, we are sorry to hear your experience with us has been less than positive. We have shared your feedback with our leadership team and are using it to improve our processes moving forward. -Vee
Customer was overcharged despite having a prepaid booking.
Long wait times, unavailable vehicle, and dirty car interior.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36429” in the subject line. We are happy to help! Xavier
Excessive wait times for car rental pickup
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36452” in the subject line. We are happy to help! Xavier
Long wait times, vehicle downgrade, and poor car cleanliness.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #34745” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
The rental vehicle had a known mechanical failure with the reverse gear.
Booking system allowed reservations for closed location with unavailable vehicle types.
Business reply on Google
Hello Valentina Valero Nieto, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #3511” in the subject line. We are happy to help! Xavier
Reserved vehicle was given to another customer without notice
Business reply on Google
Hi Michelle, We apologize for any issues that you may have experienced. To assist you further, kindly email us at [email protected] providing the following details: rental agreement number, renter's name, relation to the renter (if applicable), and a confirmed phone number. Please include the specifics of the issue you encountered in the email and put "SM #899560" in the subject line. Our team is more than happy to help! -Aisha
Staff attempted to charge extra fees and provided poor quality vehicles.
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #899403” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte