Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental location was unexpectedly closed without a secure key drop box.
Agent forced vehicle upgrade and failed to document existing car damage.
Business reply on Google
Charles, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #183107 in the subject line. -Nat
Staff member shouted at and abused customer over late arrival
Business reply on Google
Hi Sanay. We deeply regret that you had a negative experience with our front-line agents. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #171671 in the subject line. -Nat
Incorrect billing, vehicle safety issues, and excessive time spent swapping car.
Reservation cancelled due to lack of vehicle availability
The company added fraudulent charges and failed to provide roadside assistance.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #61028” in the subject line. We are happy to help! Xavier
Rental vehicle experienced mechanical failure and staff provided poor customer service.
Staff failed to provide the reserved vehicle type at multiple locations.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #58820” in the subject line. We are happy to help! Xavier
Staff refused to process payment without a physical credit card present.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #38998” in the subject line. We are happy to help! Xavier
The rental vehicle had a flat tire and a defective headlight.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email and list “SM #879577” in the subject line. We are happy to help! Xavier
Unjustified cleaning fee charged for pet hair not present in vehicle.
Business reply on Google
Hello Ran! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #861273” in the subject line. We are happy to help!~RG
Customer was unfairly charged a cleaning fee for pet hair.
unauthorized cleaning fee charged after vehicle returned in original condition
Vehicle provided with safety defects and poor maintenance
Business reply on Google
Hello Aiden! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 553383 on all correspondence. ~Susan
customer charged for fuel despite returning vehicle with full tank
Business reply on Google
Chance, we'd be happy to look into this for you. You can email us at [email protected], include your reservation #, a screenshot of this review, and in the subject line reference case #507365, to better assist. ~Tresa
The company overcharged the customer twice and provides poor service.
Business reply on Google
Hi Nasser We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference social media case #502905. Hope to hear from you soon! ~SD
Long wait times and unresolved vehicle maintenance issues during rental.
Rental agency refused to honor a valid reservation upon arrival
Vehicle provided was filthy and overdue for an oil change.
Unclear signage on key drop box led to extra rental charges.