Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reservation issues and vehicle provided had strong smoke odor
Business reply on Google
Simi, we are sorry to hear your experience with us has been less than positive. So that we can further assist you, please contact us via email at [email protected], including your reservation number, name of the renter, relationship to the renter (if applicable), and Case #83102 in the subject line. -◈Roman|ABG Social Media Representative|🚗 🌅
Rental vehicle had extreme interior odor and dangerous bald tires.
Staff made unauthorized charges to the customer's credit card.
Business reply on Google
Hi Solo Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, details of your experience, and zip code to [email protected]. In the subject line reference social media case #57469. ~SD
The rental location canceled the reservation due to lack of inventory.
Business reply on Google
Hello Mike! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #44394” in the subject line. We are happy to help!~RG
Unsafe vehicle conditions and unfair additional cleaning fees charged
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #36408” in the subject line. We are happy to help! Xavier
Unauthorized charges and failure to reimburse for required vehicle maintenance
Unresolved billing disputes and lack of vehicle maintenance
Business reply on Google
Hello Wendy! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #33024” in the subject line. We are happy to help!~RG
rental vehicles provided were contaminated with smoke odor
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #28070” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Rental car unavailable despite confirmed reservation and delayed refund
Business reply on Google
Kathy We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #805159~Autumn~
The rental location had no vehicles available despite a confirmed reservation.
Business reply on Google
Hi Hope Please send your reservation, rental agreement number, the name on the rental, your relationship with the renter, email address, and zip code to [email protected]. In the subject line reference social media case #797069. ~SD
Vehicle was dirty, smelled of smoke, and customer was overcharged.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #602264 Hope to hear from you soon! Xavier
Staff members were rude and unhelpful regarding rental car procedures.
Business reply on Google
Hello I am sorry that you are not happy with your rental experience in Westerville. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#580362 as well. Thanks Blake
Customer charged excessive drop off fee during hurricane with no resolution.
Business reply on Google
Hi Shae We apologize for the inconvenience you encountered with your Avis car rental. Please send your reservation, rental agreement number, and the name on the rental to [email protected]. In the subject line, reference case #520771. ~SD
Reserved vehicle was unavailable and no prior notification was provided.
Business reply on Google
We are sorry to hear that you are not happy with your rental experience. Please respond to [email protected] with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #514201 Hope to hear from you soon! XC
Staff member was rude and demanding regarding vehicle mileage documentation.
Business reply on Google
Dinesh, we are sorry to hear about any issues you had while renting with us. That is certainly not what we're going for. I will be sure to get the details of your review to the appropriate team, so this can be addressed. We hope to have the opportunity to assist with your future rental needs. ~Tresa
unfriendly and rude staff at the Westerville rental location
Business reply on Google
Hello Ram! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 446934 on all correspondence. ~Susan
Staff member provided rude and unhelpful service to customers.
Business reply on Google
Hello Solich! We're so sorry to hear about your poor experience. Please reach out to us at [email protected] with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 443227 on all correspondence. ~Susan
Rental car had mechanical and electrical defects with poor customer service.
Avis cancelled the rental reservation shortly before the scheduled pickup time.
Rental reservation cancelled due to lack of available vehicles