Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 12521 N Interstate Hwy 35 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
disorganized service and long wait times for business banking customers
Business reply on Google
Hi Vivian. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
customer unable to reach staff for an appointment
Staff refused to cash a check due to customer appearance
Business reply on Google
Hello Edward. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
Staff ignored customers and provided poor service after a long wait.
Business reply on Google
Hello, Jesus. It's disappointing to hear that your experience wasn't at the level you expected. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Thank you. ^ana
unprofessional staff provided poor service and long wait times
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Bank failed to return or account for deposited vintage banknotes.
Business reply on Google
Hi Jose, we're very sorry to hear about your experience. We greatly appreciate you taking the time to share your feedback with us and have provided the details of your experience to the leadership of that location. If you happen to need any additional assistance, please don't hesitate to reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica or send us a private message on Instagram at https://www.instagram.com/bankofamerica/ and we'll be glad to further connect with you. ^matt
Long wait times due to insufficient staffing at the teller window.
Business reply on Google
Hello Viviana. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^linda
Customer reports discriminatory treatment by staff at the bank branch.
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^david
Bank employee unauthorizedly accessed customer phone and compromised personal information.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Bank staff member was rude and impatient during a cash deposit.
Business reply on Google
Hi Zoey. We apologize for any inconvenience. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank charged a fee to cash a check issued by them
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our check cashing policy. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #Bank of America profile. ^Maggie
Staff failed to honor the designated business customer line.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. ^Maggie
Customer waited over an hour without being assisted by bank staff.
Business reply on Google
Hi Armando, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. With regardst to your credit card inquiry, clients may also visit our dedicated webpage https://www.bankofamerica.com/credit-cards/ where you can conveniently view all of our currently offered Credit Card options. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
Teller loudly announced large cash withdrawal amount in front of others
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Excessive wait time at the drive-through window
Business reply on Google
Hello James. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
excessive wait time at the drive-through due to limited branch availability
Business reply on Google
We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
Long wait times and poor customer service in the branch
Business reply on Google
We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Long wait times and broken equipment prevented completion of a transaction.
Business reply on Google
We appreciate you coming in. You may be able to save time by using our online banking bill pay or electronic transfer options at https://www.bankofamerica.com/.
inaccessible customer service and inability to deposit funds into accounts
Customer waited thirty minutes past appointment time for notarization service.