Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
insufficient staffing and unhelpful bank representatives
Business reply on Google
We know your time is valuable and apologize for the inconvenience. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Front desk staff lacks professional customer service skills.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Staff member incorrectly required identification for a commercial account deposit.
Business reply on Google
We are sorry that we did not meet your expectations and sincerely appreciate you taking the time to share your feedback with us. Should you require further assistance or wish to provide additional details, please reach out to a member of our Social Media Client Care team on https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^maribel
Excessive wait times and lack of clear queue management.
Business reply on Google
Karena. We sincerely apologize for any confusion and frustration this may have caused. We will document your feedback and file a complaint on your behalf regarding your recent experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
Long wait times and limited operating hours at the bank branch.
Business reply on Google
Hello Dakoda. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Bry
Long wait times and unprofessional staff communication during appointment.
Business reply on Google
Thanks for sharing your positive experience with Brenda. We're sorry to hear that the rest of your experience didn't meet your expectations. To help us review further, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Our Social Media Client Care team is available to help further address your concern. ^travis
Homeless encampment located near the nightly deposit box.
Business reply on Google
Hi, Samantha. We appreciate that you took the time to tell us this, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Erika
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Customer experienced discriminatory treatment and poor service from bank staff.
Business reply on Google
Hello Tina. My sincere apologies for your experience. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. I'm very sorry again. ^david
Customer waited two hours for appointment and was turned away at closing.
Business reply on Google
Hi, Mohsin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Bank denied access to promised balance assist emergency funds
Business reply on Google
Hello David. We'd like to hear more about your experience. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, Zip code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark
excessive wait times and inaccurate website information regarding drive thru services
Business reply on Google
Hello Aly, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^michael
Excessive wait time for a simple notarization service.
Business reply on Google
Hi Elijah. Thanks for sharing feedback about your recent experience with Barbara. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Hi. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
lack of sanitation for high-touch surfaces during a pandemic
Bank requires account opening to cash checks for non-customers
Excessive wait time and unhelpful management at the bank branch.
Understaffed branch with rude service and long wait times.
Long wait times and lack of knowledgeable staff at bank branch.
excessive wait times due to understaffing and inefficient service