Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 9830 N Lake Creek Pkwy · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of night drop and inefficient service during deposit processing.
Business reply on Google
We apologize for the inconvenience and appreciate your feedback. We will certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Bank teller was rude and questioned the customer's reason for deposit
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^lisbeth
Manager refused to sign a cashier's check for a long-term customer.
Business reply on Google
Hello, there. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lore
Bank manager displayed rude and disrespectful behavior toward a customer.
Business reply on Google
Thanks for sharing feedback about your recent experience. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://X.com/BofA_Help on X or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^lauren
ATM failed to dispense cash but charged the account one thousand dollars
Business reply on Google
Hello, Chris. We value your business and are sorry to hear of your experience. We’ll certainly be sharing your feedback with our leadership team and would like to know more. For assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
ATM malfunction caused loss of two thousand dollars during cash deposit
Bank staff refused to assist with opening a commercial account.
Long wait times due to understaffing and closed drive-thru.
excessive wait time and unhelpful staff at bank branch
Inconsistent branch operating hours and inability to access funds.
Staff member incorrectly denied a cash withdrawal without a debit card.
Banker lacked experience and provided poor customer service
Long wait times and lack of walk-in customer service availability.
Long wait times and limited teller availability at the branch.
Bank failed to provide a receipt for a check cashing fee.
Removal of drive-up ATM access at the bank location.
long wait times and inefficient staffing at the bank branch
Bank refused to issue a temporary debit card due to scheduling
Bank lost access to customer safety deposit box
insufficient bank tellers causing long wait times and unhelpful management