Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times due to understaffing at the bank branch.
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^viviana
automated phone system requires sensitive information to speak with representative
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^antoinette
Staff refused to process a deposit before the official closing time.
Business reply on Google
Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ ^Yandry
Bank teller provided rude and unprofessional customer service.
Business reply on Google
Hello Caesar, we value your business and I'm sorry your experience with our financial center team wasn't what you expected. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erwin
Broken ATMs and safety concerns due to panhandling at the entrance.
Business reply on Google
Hello. We are disappointed to hear this and we apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessica
Front desk staff member was disrespectful to the customer
Business reply on Google
Hi Sam. We'd like to find out more about your experience. Please connect with us on our servicing platforms on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
no bank tellers available during business hours
Business reply on Google
Hello Anthony. We apologize for the extended wait times. We considered a number of factors, including traffic in these financial centers. We understand your frustration and apologize. While we appreciate you coming in, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^viviana
Customer experienced rude behavior and alleged discrimination by a bank employee.
Business reply on Google
I'm sorry to hear about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Bank staff ignored customer requests for assistance at the teller window.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tiffany
Customer experienced long wait times and perceived discriminatory service from staff.
Business reply on Google
Hi, Michelle. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph
The bank branch had no tellers available for customer assistance.
Business reply on Google
Hi Khadija. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
The branch staff are perceived as lazy and unhelpful.
Business reply on Google
Hi Shohel, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Overcrowded ATM lobby causes safety and privacy concerns for customers.
Business reply on Google
Hi, Diamond. It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
The bank branch is understaffed leading to long customer wait times.
Business reply on Google
Hello Carlos. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan
Teller refused request and exhibited discriminatory behavior toward customer.
Excessive wait times due to insufficient staffing at the bank branch.
Long wait times and lack of accessibility for disabled customers.
Staff refused to process a check deposit with a cash withdrawal.
Staff repeatedly require unnecessary verification for Bank of America checks.
Bank receptionist exhibited discriminatory behavior toward a customer.