Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory treatment and language barriers from branch staff.
Business reply on Google
Hello, I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^jessica
staff refused to provide service before the posted closing time
Business reply on Google
Hi Bernice. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan
Branch is frequently closed and ATM deposits are unavailable.
Business reply on Google
Hello, we apologize for any inconvenience. This location is temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. Coming Soon! We are making changes to better serve you. This location will offer extended hours and access to full banking services and specialists available to assist. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Bank staff refused service without an appointment and acted rudely.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Long wait times and unprofessional staff behavior at the branch.
Understaffed bank branch causes long wait times
Bank denied customer access to the restroom facilities
Long wait times and insufficient staffing at the bank branch.
Long wait times due to insufficient staffing at the bank branch.
Slow service and insufficient branch or ATM locations in the area.
customer unable to reach a representative by phone
The bank branch has insufficient staffing and slow service.