Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Security officer was rude and unhelpful regarding a broken elevator.
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Unauthorized account alteration and seizure of deposited funds.
excessive wait times for customers at the bank branch
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Kev
Long wait times and poor staff attentiveness at the bank branch.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Bank staff was disrespectful and mocked the customer's accent.
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^linda
The ATM vestibule is unsanitary with needles and human waste present.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. We appreciate you coming in and apologize for the inconvenience. We will have the issue looked into right away. For other ATM locations, please visit https://locators.bankofamerica.com/ ^ana
Long wait times and insufficient staffing at the bank branch.
Business reply on Google
Hi, Hassan. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Long wait times and unhelpful, rude bank staff.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^amanda
Long wait times and poor service from branch management and staff.
Business reply on Google
Hi, Yesenia. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Long wait times due to poor appointment management
Business reply on Google
Hi Priyanka. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
The bank branch closes earlier than the posted operating hours.
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank location was closed during scheduled appointment time without notification.
Business reply on Google
Hi Janna. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin
Branch closes earlier than the posted business hours
Business reply on Google
Hi Omar. We apologize for any inconvenience. And will share your feedback with our leadership team. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan
Bank closed earlier than the scheduled time
Business reply on Google
I'm sorry to hear about your experience at our financial center. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Staff member refused service and acted unprofessionally toward a customer.
Business reply on Google
I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Staff provided incorrect guidance and displayed disrespectful behavior toward customers.
Business reply on Google
Hi Carine. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines
Excessive wait time due to understaffing and lack of management assistance.
excessive wait times and frequent teller understaffing
long wait times due to insufficient teller staffing
Long wait times, poor service, and lack of facility maintenance.