Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 9715 Callabridge Ct · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time despite low customer volume and sufficient staff.
Business reply on Google
Hi Eric, we're very sorry to hear of this and appreciate you taking the time to share your feedback with us. If you happen to need any additional assistance, please don't hesitate to reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica or send us a private message on Instagram at https://www.instagram.com/bankofamerica/ and we'll be glad to further connect with you. ^matt
Staff mishandled sensitive personal information and refused check cashing services.
Business reply on Google
We are sorry that we did not meet your expectations and sincerely appreciate you taking the time to share your feedback with us. Should you require further assistance or wish to provide additional details, please reach out to a member of our Social Media Client Care team on https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^maribel
Bank staff initially ignored a report regarding a panhandler.
Business reply on Google
Hi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you still need assistance, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gisselle
Customer experienced discriminatory profiling during a check deposit transaction.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Torrence
ATM failed to dispense cash and bank refused to process dispute
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our service. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Thank you for brining this to our attention. ^jennifer
Customer experienced long wait times and poor service prioritization.
Business reply on Google
Hello Sonja, thank you for reaching out to us. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Bank branch has limited operating hours and frequent closures.
Business reply on Google
Hi Darrell. Hi. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
local bank branch is consistently closed and inaccessible
Business reply on Google
Hi, Chris. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find alternate locations and current hours: https://locators.bankofamerica.com/. You can conveniently apply for an account by visiting our web site at http://go.bofa.com/NewAcct, or you can make an appointment to visit a financial center here http://go.bofa.com/bba. If you have any questions, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
insufficient staffing and lack of in-person customer service
Business reply on Google
Hello Robert. We appreciate that you took the time to tell us this, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank employee was rude and unprofessional during a phone inquiry.
ATM retained card and check with unprofessional staff response
Bank staff locked the door on customers arriving slightly late.
Long wait time and unprofessional behavior from bank staff.
Customer experienced a long wait time for a scheduled appointment.
The customer experienced long wait times at the bank branch.
Long wait time due to insufficient staffing at the bank.
The bank branch opens later than expected.
Long wait times and inefficient staff at the bank branch.